Radial

Program Manager, Data Center/Disaster Recovery Operations

Radial • $110K — $130K *
Boston, MA 02115In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Ability to work independently and make quick decisions
  • Successful completion of specialized training in disaster recovery management
  • Self-starter with minimal supervision required
  • Experience in budget management and financial oversight
  • Familiarity with design and construction industry practices including fast-track design processes
  • Bachelor's degree in computer science or information systems, or comparable work experience
  • At least 5 years in computing with a focus on technology, management, policy, and security
  • Minimum of 5 years of data center management and operations experience
  • At least 5 years involved in disaster recovery design and execution
  • Proven project management background on projects of similar scale
  • Experience delivering solutions across multiple disaster recovery/data center locations in the U.S.
  • At least 4 years managing multidisciplinary team projects
  • Knowledge of data center infrastructure including critical equipment and commissioning processes

Responsibilities

  • Manage multiple data center projects from inception to completion
  • Support renovations and upgrades of data center facilities
  • Gather and analyze requirements to deliver tailored data center and disaster recovery solutions
  • Maintain end-to-end responsibility from construction to deployment
  • Conduct planning exercises with KPIs for program effectiveness and compliance
  • Manage vendor relationships to ensure quality service delivery
  • Ensure compliance with relevant regulations and industry best practices
  • Establish a recovery capability for tier 1 applications at data centers
  • Develop a continuous availability program with updates and testing
  • Analyze security risks and recommend disaster recovery procedures
  • Prepare operational plans aligning with business continuity and impact analysis
  • Collaborate effectively with the Business Continuity team
  • Oversee ongoing development and enhancements of disaster recovery activities
  • Build and maintain monitoring and logging systems for operational efficiency
  • Plan and develop an Operations Center (OC) for IT systems
  • Manage a small team of employees

Benefits

  • Opportunity to manage complex, high-impact projects
  • Impactful role in shaping disaster recovery strategies
  • Engagement with cutting-edge data center technologies
  • Collaborative work environment with Business Continuity teams
  • Pathway for professional growth in data center and disaster recovery domains
  • Hands-on experience with a range of critical systems and infrastructures
  • Ability to develop knowledge in compliance standards and industry best practices
Full Job Description
We are looking for an experienced and highly motivated program manager who will be responsible for the efficient and effective management of our data center(s) and disaster recovery operations. This role manages complex schedules, budgets, multivendor environments, and broad interdependencies.

Responsibilities:

  • Managing multiple, simultaneous data center projects from inception through completion/migration
  • Supporting renovations, relocations, and upgrades of existing facilities or collocated facilities
  • Gathering internal and external requirements and delivering solutions that satisfy the customer's needs for both data center management and disaster recovery operations
  • Maintaining end-to end responsibility, from construction to deployment, including testing and documentation
  • Conducting monthly/quarterly/yearly planning and coordination exercises with KPIs and reporting to ensure effectiveness and efficiency of the program, as well as compliance with our overall data center and disaster recovery programs
  • Managing vendor relationships
  • Ensuring compliance with any applicable local, state, or national regulations and industry best practices for data center and disaster recovery operations, such as TIA-942, Uptime Institute, and National Disaster Recovery Framework (NDRF)
  • Establishing an availability capability at our privately owned or collocated facility that enables recovery of tier 1 applications in support of core business functionality
  • Developing and maintaining an effective availability program over time, inclusive of recovery/failover plan updates, testing, scheduling, policy improvements, and expanded application requirements
  • Evaluating, analyzing, and calculating security risks and recommending robust disaster recovery procedures
  • Preparing a disaster recovery operational plan based on the company's business continuity plan, business impact analysis, and/or business recovery documents
  • Working in conjunction and harmoniously with the Business Continuity team
  • Managing the ongoing development, maintenance, and enhancement of data center/disaster recovery-related activities, which include an annual planning workshop, quarterly management briefings, weekly change management meetings, data center/disaster recovery awareness and education sessions, updating IT recovery/failover plan content, and supporting periodic tests of the availability capacity
  • Managing, building, and maintaining our systems' monitoring and logging programs
  • Planning, developing, and implementing an Operations Center (OC) for IT systems
  • Managing a team of 2-4 employees


Qualifications:

  • Able to work independently and make emergent decisions
  • Successfully completed specialized training and delivery of disaster recovery and management
  • Self-starter, needs minimal supervision
  • Budget and financial experience
  • An understanding of standard practices in the design and construction industry, including knowledge of fast-track design build processes and associated documents and contracts
  • Bachelor's degree (or higher) in computer science or information systems, or related work experience
  • At least 5 years of experience in computing, or related area, with a focus on technology, management, policy, and security
  • At least 5 years of proven data center management/design/operations experience
  • At least 5 years of disaster recovery design, planning, and executing experience
  • Proven project management experience with projects of similar size and scope
  • Delivery of multiple disaster recovery/data center solutions in various locations in the U.S.
  • At least 4 years of experience managing complex, multigroup, multidisciplinary projects
  • Experience with data center equipment/environments, including switch gears, generators, chillers, cooling towers, air handling units, controls, security monitoring systems, fire safety systems, and an understanding of startup/commissioning processes preferred
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About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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