Radial

Technical Engineer

Radial • $80K — $95K *
Waltham, MA 02453In-Person
Technical Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in advanced technical support or consulting role
  • Operational understanding of small business technology
  • Experience with enterprise-level tech (Active Directory, hosted email, security products)
  • Willing to travel 3-4 times a quarter for up to a week
  • Demonstrated strong customer service skills

Responsibilities

  • Provide technology advice and support to financial advisors
  • Develop relationships with advised businesses
  • Recommend technological enhancements and best practices
  • Manage Service-Now queue to address tickets
  • Write blog posts to influence better tech decisions
  • Make presentations to business owners
  • Maintain documentation for better support

Benefits

  • Dynamic, fast-paced work environment
  • Opportunities for professional growth and development
  • Collaborative team culture
  • Exposure to a variety of technology solutions
  • Support for obtaining relevant certifications
Full Job Description
About the Opportunity
Are you able to translate technical solutions into easy-to-understand terms for clients and colleagues alike? Do you thrive on being in problem-solving mode and staying engaged and abreast of technology news and solutions? We are looking to add a technology consultant to our team-someone who's able to quickly, but mindfully, create plans, solve ongoing issues, and gain customers' trust as their technology solutions expert. If you are willing to take some risks and thrive on working in a dynamic, fast-paced (and demanding) environment, let us hear from you.

As a technology consultant, your responsibilities would include:
  • Providing technology advice, planning, research, and support to financial advisors (independent small-business owners) and their staff
  • Developing relationships with the businesses you advise
  • Recommending processes, procedures, and technological enhancements
  • Staying up-to-date with all aspects of technology
    • internal systems, developed software products, rules and regulations, and the pipeline
    • Basic and advanced solutions, including troubleshooting, workarounds, and fixes
    • Software and hardware news and upcoming releases; understanding how products can be used as solutions
  • Managing our Service-Now queue to handle tickets and meet team SLAs
  • Writing blog and message board posts to showcase technology, persuade audience to make better technology decisions, or highlight technology best practices
  • Working closely with the support desk to permanently resolve technology issues
  • Making presentations (consultations, areas of improvement, best practices, product demonstrations) to business owners
  • Maintaining documentation, including office diagrams and customer configuration and notes; relaying information to the support desk so its members can provide better phone support
  • Meeting with advisor offices to discuss ongoing IT needs and requirements, serving as the liaison between the advisors and our Technology department

The ideal candidate for this position should meet the following requirements:
  • 5+ years of experience in an advanced technical support or consulting role
  • A good operational understanding of technology in a small business setting
  • Experience with enterprise-level technology (Active Directory, centrally managed security products, hosted e-mail, domain management, firewall deployment)
  • Willingness to travel for up to a week at a time, 3-4 times per quarter, sometimes over weekends
Additional skills needed to succeed in this role:
  • High-level customer service skills-able to anticipate and understand customer expectations and ensure that customer requirements are met and expectations appropriately managed
  • Comfortable working in a fast-paced environment with constant changes
  • Experience and ability to develop professional relationships with clients to ensure customer satisfaction
  • Willingness and ability to be on call for escalations after regular business hours
  • Able to multitask and meet deadlines
  • Show strong initiative to seek out new projects, topics or solutions that provide value to our customers
  • Ability to take on a diverse set of changing responsibilities or projects
  • Strong organizational and analytical skills
  • Demonstrated problem-solving skills and root cause analysis; ability to think outside the box
  • Excellent written, phone, verbal, and presentation skills, with the ability to facilitate meetings
  • Strong computer skills, including Microsoft Office suite and Visio; able to learn new applications
A couple plusses, too:
  • The following certifications are not necessary upon hiring, but you may be required to complete one or more of the following within first year: ITIL, MCSA/MCSE/MCDST/Apple Certified, Network+/A+
  • Consulting with small business owners; influencing and supporting their technology decisions
If you're a true team player with a positive attitude and a radar-like focus on customer issues-and your background matches our requirements for this position-we would like to hear from you.

About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Radial

More Technical Services Jobs

Find similar Technical Engineer jobs:

NationwideWaltham, MA