Amazon Web Services is seeking a Program Manager to join the Design Engineering organization, serving as the central point of accountability for tracking, reporting, and communicating the status of all work efforts across the team. This role gives leadership and stakeholders clear visibility into project health, team performance, and resource allocation - enabling data-driven decision-making and proactive risk management. As a Program Manager, you will operate as a cross-functional role spanning all project phases and non-project work streams. You will maintain portfolio-level situational awareness and serve as the single source of truth for portfolio-level questions, bringing structure, clarity, and accountability to a fast-moving engineering organization. You will be responsible for maintaining visibility across a portfolio of multi-million dollar data center design projects, building reporting frameworks and dashboards, and enabling leadership to make informed decisions quickly. We are looking for a Program Manager with experience in project/portfolio management within design, construction, or infrastructure environments. You should be comfortable building reporting systems and dashboards from scratch, defining/tracking/and reporting on project and administrative KPIs, forecasting capacity, and translating complex data into actionable insights for diverse audiences. As we grow, the ability to create scalable, self-service solutions and drive continuous improvement will be critical. Teamwork is essential to how we accomplish our goals. You must be able to work across teams and influence without authority - building trust with engineers, managers, and stakeholders alike. In this role you will partner closely with the Sr. Design Engineering Manager, Design Engineers across all campuses, Project and Program Managers, Construction Administration and Commissioning teams, and external design partners. This position is based in Virginia, with travel up to 20% of your time - including in-person collaboration, team gatherings outside your assigned office, and support of distributed teams across multiple campuses. Key job responsibilities Project Life Cycle Oversight - Maintain active oversight of all projects across the full design lifecycle (Due Diligence/Predesign, Formal Design, and Construction Administration phases) - Maintain a registry of all active projects in the predesign pipeline; track key milestones including site access approvals, stakeholder sign-off, vendor engagement, and design kick-off readiness - Track all projects in active design against schedule milestones (SD, DD, CD); maintain issue and risk logs per project - Monitor design review outcomes, RFI volumes, change order trends, and design deliverable completion rates - Track CA-phase status including submittal reviews, RFI response times, field issue resolution, and closeout progress - Identify blockers, escalate risks that threaten schedule/scope/quality, and coordinate cross-project dependencies Non-Project Portfolio Management - Maintain a centralized tracker of team goals aligned to organizational objectives (annual, quarterly, sprint-level); track progress using quantifiable metrics - Define, measure, and report on Key Performance Indicators including delivery KPIs (on-time completion, milestone hit rate, cycle time), quality KPIs (RFI rates, rework frequency, design review pass rates), and engagement KPIs (goal completion, development progress) - Collect and consolidate utilization data; track individual and aggregate utilization rates against target thresholds - Identify over-allocated and under-utilized team members; provide load-balancing recommendations and forecast capacity needs - Flag utilization risks early (burnout indicators, single-point-of-failure assignments, unplanned absences) - Partner with hiring and resource management to inform headcount and contractor decisions Reporting & Communication - Deliver weekly project status roll-ups, bi-weekly/monthly portfolio health dashboards, and quarterly comprehensive portfolio reviews - Tailor communication depth and format to audience; maintain standard reporting templates - Facilitate portfolio review meetings with prepared materials and clear action items - Define escalation criteria and thresholds; ensure timely escalation of schedule risks, resource conflicts, and quality concerns Dashboards & Metrics Development - Design and build dashboards providing at-a-glance portfolio health visibility using available tooling (QuickSight, Tableau, Excel, internal platforms) - Identify gaps where new metrics are needed; define methodology, data sources, collection cadence, and ownership - Ensure dashboard data integrity through automated data feeds and validation checks - Regularly review effectiveness with stakeholders; retire or refine metrics that no longer drive action BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Bachelor's degree The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, OH, COLUMBUS - 74,200.00 - 129,800.00 USD annually USA, VA, Herndon - 74,200.00 - 129,800.00 USD annually