Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Location: Seattle, WA Metropolitan Area (Hybrid; onsite access strongly preferred)

Employment Type: Full-Time (W2 Employee)

Position Overview

AKIVA is seeking a Program Manager & Compliance Lead to own end-to-end delivery of our on-call / on-demand staffing operation supporting a public-sector client in the Seattle metropolitan area. You will serve as the single point of contractual accountability to the client, manage the recruiting and account-operations team, own SLA and quality performance, and ensure full compliance with employment laws, background-screening regulations, and client-specific workforce requirements. This is a senior, high-visibility role with significant growth potential as AKIVA scales its Pacific Northwest staffing practice. AKIVA-provided AI-assisted governance, compliance-monitoring, and reporting tools may be leveraged to accelerate oversight and continuous improvement.

Key Responsibilities
• Serve as the single point of contractual and executive-level accountability to the client; own the client relationship and lead recurring business reviews
• Own SLA and KPI performance - candidate submittal turnaround (2 business days standard, 5 for hard-to-fill), fill rate, quality-of-hire, billing accuracy, satisfaction scores
• Supervise, coach, and develop the Account & Billing Coordinator and Senior Recruiters; set performance targets and conduct regular reviews
• Design and enforce the compliance framework - EEOC candidate-assessment guidance, FCRA-compliant background checks, I-9 / E-Verify, state wage-hour laws, driver-abstract reviews for driving-required assignments
• Own client-specific compliance obligations - including federal Section 3 tracking and reporting for HUD-funded clients, supplier diversity reporting, and public-records responsiveness under applicable state law
• Manage client escalations, candidate performance disputes, and removal requests in accordance with contract terms
• Oversee the timesheet, billing, and invoicing cycle in partnership with the Account & Billing Coordinator; ensure invoice accuracy and on-time submission to client AP portals
• Build and manage the candidate bench across target labor categories - administrative, IT, accounting, clerical, and adjacent roles
• Lead onboarding of new placements, coordinate offboarding at assignment end, and support temp-to-permanent conversions and direct-hire placements
• Author and maintain SOPs, process documentation, and continuous-improvement plans
• Deliver monthly performance dashboards and quarterly strategic business reviews to the client
• Coordinate with AKIVA corporate leadership on subcontractor / teaming-partner management and small-business and WMBE participation reporting
• Represent AKIVA in local industry associations, staffing networks, and client-community events

Required Qualifications
• Bachelor's degree in Business, Human Resources, Public Administration, or related field (equivalent experience may be substituted)
• 8+ years of staffing, talent acquisition, or workforce-services experience - including at least 3 years managing a government, public-sector, or multi-role staffing account
• Strong working knowledge of EEOC, FCRA, Title VII, ADA, and state/federal employment law as applied to staffing operations
• Demonstrated experience leading SLA-driven service-delivery programs
• Excellent stakeholder management, escalation handling, and executive-level business-writing skills
• Proficient with ATS platforms, Microsoft Office Suite, and electronic billing/invoicing portals
• Ability to work hybrid in the Seattle metropolitan area and be reachable for executive escalations
• Must be authorized to work in the United States

Preferred Qualifications
• Project Management Professional (PMP), SHRM-CP, SHRM-SCP, or PHR certification
• Prior experience with HUD Section 3 compliance, Section 3 worker certification, or public-housing workforce programs
• Experience with Washington State public-records responsiveness (RCW 42.56) and related records-retention standards
• Experience with supplier diversity / WMBE partner management and reporting
• Master's degree in Business, Human Resources, or Public Administration
• Familiarity with AI-assisted talent-matching, compliance-monitoring, and executive-reporting tools

Tools, Technologies & Frameworks

Staffing Systems: ATS platforms (Bullhorn, JobDiva, Avionte, Crelate), VMS platforms | Compliance: FCRA, EEOC, Title VII, ADA, I-9 / E-Verify, HUD Section 3 reporting | Productivity: Microsoft Office Suite, Teams, SharePoint | Billing / Invoicing: QuickBooks, Bill.com, client AP portals | Reporting: monthly performance dashboards, quarterly business reviews, SLA compliance, placement pipeline, diversity and inclusion reports | AI Assist: talent matching, compliance monitoring, executive reporting

What AKIVA Offers
• Professional development and skill-building opportunities
• Supportive management team with veteran-owned company values
• Opportunity to build and scale AKIVA's Pacific Northwest on-call staffing operation
• Direct full-time employment with long-term career growth potential
• AI productivity tools and training provided at no cost to employees

Comprehensive Benefits Package
• 401(k) with generous company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term & Long-Term Disability Insurance
• Paid Time Off (PTO)
• Profit Sharing

Join Our AI Innovation Network

Interested in staying connected with AKIVA's AI initiatives, research, and opportunities?

Join our AI Innovation Network here: https://www.akiva.com/ai-network

Compensation: $115,000.00 - $160,000.00 per year