ROLE SUMMARY:

The Localization Business Operations Program Manager will lead end-to-end localization operations while partnering with business, engineering, product, and vendor teams to improve systems, workflows, quality, and scalability. This role combines localization program management with business requirements gathering, UAT, release readiness, incident resolution, change management, and operational reporting.

WHAT YOU WILL BE DOING:

• Lead end-to-end localization programs, including request intake, planning, workflow coordination, execution, and delivery across multiple languages and content types.
• Develop and manage project plans, timelines, dependencies, risks, budgets, and resource requirements.
• Serve as the primary liaison between business stakeholders, product and engineering teams, localization vendors, and internal partners.
• Gather, document, and validate business and functional requirements, including BRDs, FSDs, process flows, and system requirements.
• Translate business and localization needs into scalable process or system solutions in partnership with product and engineering teams.
• Lead scenario-based User Acceptance Testing (UAT) across platforms and workflows, representing the business during testing.
• Coordinate defect tracking, triage, retesting, and resolution; ensure change requests identified during testing are documented and prioritized appropriately.
• Drive release readiness by validating business workflows, dependencies, risks, stakeholder approvals, and go-live requirements.
• Lead the response to localization, workflow, system, and vendor-related incidents or escalations.
• Perform root-cause analysis and coordinate corrective and preventive actions across relevant teams.
• Manage localization vendors, translation requests, delivery timelines, quality expectations, and SLA performance.
• Oversee request triage and day-to-day tracking to ensure timely and high-quality localization outcomes.
• Analyze existing localization workflows, identify operational gaps, and implement improvements through process standardization, automation, AI, SME review, and quality-feedback mechanisms.
• Support enhancements to localization and business systems such as GlobalLink, CRM platforms, Azure DevOps, and related workflow tools.
• Develop and execute change-management plans for new tools, features, workflows, and process updates.
• Create training materials, process documentation, stakeholder communications, and adoption plans.
• Partner with reporting teams to develop and maintain dashboards for operational performance, localization volume, quality, SLA adherence, costs, and demand trends.
• Communicate project status, risks, delays, decisions, and changes clearly throughout the program lifecycle.
• Incorporate stakeholder feedback, lessons learned, and evolving business needs into future process and system improvements.
• Stay current on localization technologies, AI-assisted translation, automation opportunities, and industry best practices.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Translation, Linguistics, Communications, Business, Project Management, or a related field.
• 5+ years of experience in localization program management, business operations, vendor operations, or a related program-management role.
• Strong understanding of localization processes, workflows, tools, and methodologies.
• Experience gathering and documenting business or functional requirements and translating them into process or system solutions.
• Experience leading UAT, defect triage, release-readiness activities, or workflow validation.
• Experience managing cross-functional projects involving business, product, engineering, operations, and external vendors.
• Demonstrated ability to manage incidents, escalations, risks, dependencies, and competing priorities.
• Experience managing localization vendors, translation requests, delivery timelines, quality expectations, or SLAs.
• Strong analytical, organizational, problem-solving, and attention-to-detail skills.
• Excellent written and verbal communication skills, with the ability to work effectively with technical and non-technical stakeholders.
• Proficiency with project and workflow-management tools such as Azure DevOps, Jira, Asana, or Trello.
• Familiarity with localization platforms or CAT/TMS tools such as GlobalLink, SDL Trados, Phrase, or memoQ.
• Ability to work independently and manage multiple programs simultaneously in a fast-paced environment.

PREFERRED QUALIFICATIONS:

• PMP, Agile, Scrum, or related program/project-management certification.
• Experience creating BRDs, FSDs, process maps, training materials, and change-management communications.
• Experience with operational reporting, dashboards, KPI tracking, cost analysis, or volume forecasting.
• Knowledge of internationalization (i18n) and localization (L10n) best practices.
• Experience with Machine Translation (MT), Machine Translation Post-Editing (MTPE), or translation-quality evaluation.
• Experience applying generative AI, AIGC, or Large Language Models to localization workflows.
• Experience with workflow automation, localization-system integrations, CRM platforms, or Azure DevOps.
• Experience managing localization for cloud products, technical documentation, data centers, or training content.
• Experience supporting global product releases or large-scale enterprise localization programs.

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of - $100,000 - $110,000 per annum with benefits (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays + 1 personal floating holiday
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.