Program Managerđź“ŤMontgomery CountyPosition OverviewResources for Human Development (RHD) is seeking a dedicated and experienced
Program Manager to provide leadership, supervision, and operational oversight within our Behavioral Health programs. Working in partnership with the Program Director, the Program Manager is responsible for ensuring high-quality services, supporting staff development, maintaining regulatory compliance, and fostering a safe, person-centered environment for the individuals we serve.
The Program Manager serves as a role model for staff, promotes a culture of respect and accountability, and helps ensure that individuals supported by the program receive services that enhance their independence, well-being, and quality of life.
Essential ResponsibilitiesLeadership & Staff Supervision- Provide leadership, guidance, coaching, and supervision to Direct Support Professionals (DSPs) and other assigned staff.
- Mentor and train staff to support professional growth and improve service delivery.
- Manage staffing schedules, coverage needs, call-outs, no-shows, and time-off requests.
- Participate in interviewing, onboarding, and training new employees.
- Attend and contribute to interdisciplinary team meetings and planning sessions.
- Promote RHD values and foster a positive workplace culture.
Program Operations- Ensure services are delivered in accordance with Individual Service Plans (ISPs), treatment plans, and program standards.
- Respond appropriately to crisis situations, including reporting and documentation requirements.
- Coordinate and oversee monthly consumer activities and community engagement opportunities.
- Monitor consumer health and safety concerns and communicate appropriately with program leadership and healthcare providers.
- Support quality assurance and continuous improvement initiatives.
Administrative Responsibilities- Monitor and reconcile site and consumer-related expenditures.
- Oversee site maintenance, safety, and vehicle operations.
- Ensure timely and accurate completion of documentation, including:
- Progress notes
- Medication records
- Incident reports
- Assessments
- Inventories
- Other program documentation
- Maintain compliance with agency policies, regulatory requirements, and funder expectations.
- Perform additional duties as assigned.
QualificationsRequired- Bachelor's degree in Social Work, Psychology, Counseling, Criminal Justice, Education, Human Services, or a related field.
- Minimum of 5 years of experience in mental health, behavioral health, IDD, substance use, or related human services programs.
- Minimum of 2 years of supervisory or leadership experience.
- Strong knowledge of behavioral health regulations, program operations, and person-centered practices.
- Proficiency with Microsoft Office, email, electronic documentation systems, and internet-based applications.
- Valid Pennsylvania driver's license with at least 3 years of driving experience.
- Access to a reliable personal vehicle with state-required insurance coverage.
- Ability to successfully complete all required background clearances, including:
- Pennsylvania Child Abuse Clearance
- Pennsylvania Criminal Background Check
- FBI Fingerprint Clearance (when applicable)
Preferred- Master's degree in a related human services field.
- Experience working with adults experiencing mental health, intellectual/developmental disabilities, or substance use challenges.
Physical Requirements- Frequently stand, walk, bend, reach, push, pull, and use hands/fingers.
- Ability to occasionally lift or move up to 50 pounds.
- Ability to travel between program locations as needed.
