What you'll do here:
In the role of Program Manager, AI Operations, you will direct the management of Cengage's AI initiatives, guaranteeing smooth delivery and observance across our operations. Your position will be essential in promoting leading AI adoption and operational productivity within an engaging and inclusive atmosphere.
- Manage the operational cadence for enterprise AI initiatives, pilots, vendor onboarding, and governance activities.
- Conduct and coordinate vendor risk assessments for AI tools, platforms, and integrations.
- Coordinate the third-party AI intake process including security, privacy, and contract review.
- Build and maintain the criteria matrix for AI vendor approvals and connector decisions.
- Partner with Procurement on AI contracts, DPAs, and commercial terms.
- Maintain the approved AI vendor list and periodic reassessment cadence.
- Establish and maintain program governance artifacts including intake workflows, decision logs, action tracking, status reporting, and executive updates.
- Coordinate collaborators across AI Enablement, Legal, Privacy, Security, Procurement, Product, Engineering, and Operations teams.
- Track program achievements, dependencies, risks, and operational readiness across AI initiatives.
- Support operational scaling of AI enablement activities including onboarding, documentation, communications, and process standardization.
Skills you will need here:
- Bachelor's degree in business, Information Systems, Program Management, Technology, or related field.
- 5+ years of experience in program management, operations, governance, compliance operations, or cross-functional technology delivery.
- Demonstrated experience managing enterprise operational programs or cross-functional initiatives.
- Working knowledge of FERPA, GDPR, CCPA, and other privacy/data protection regulations.
- Experience coordinating contracts, DPAs, MSAs, or vendor governance processes.
- Strong attention to detail and operational rigor.
- Excellent collaboration with Legal, Procurement, Security, Product, Engineering, and Business teams.
- Ability to move quickly without compromising rigor.
- Strong written and verbal executive communication skills including status reporting, meeting facilitation, and operational updates.
This is an outstanding chance to create a direct impact on AI adoption and operational efficiency at Cengage through collaboration and innovation. Join us and help build the future of learning!
CompensationAt Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
20% Annual: Individual Target
$117,100.00 - $187,300.00 USD
