Google

Program Manager, AI/ML, Trust and Safety

Google$136K — $197K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience
  • 5 years managing programs in compliance, risk management, audit, legal, or consulting
  • Experience in Trust and Safety Operations
  • Advanced degree in a relevant field is preferred
  • PMP or Six Sigma certification is preferred
  • Experience in driving operational transformations
  • Excellent communication and problem-solving skills

Responsibilities

  • Orchestrate the transition to AI-native operations framework
  • Navigate complex global initiatives by unifying teams
  • Act as a bridge between analytics, engineering, and operations
  • Lead strategic resource modeling and capacity planning
  • Advocate for AI and automation integration

Benefits

  • Health, dental, vision, life, disability insurance
  • 401(k) retirement plan with company match
  • 20 vacation days per year
  • 40 hours/year of sick time (69 for Seattle)
  • 28-30 weeks of maternity leave
  • 18 weeks of baby bonding leave
  • 13 paid holidays per year
Full Job Description
info_outline
X In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
  • Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience managing programs with multiple work streams in compliance, risk management, audit, legal, or consulting.
  • Experience in Trust and Safety Operations.

Preferred qualifications:
  • Advanced degree in a relevant field (e.g., Business, Compliance, Law).
  • Certification in PMP (Project Management Professional) or Six Sigma.
  • Experience driving operational and organizational transformations.
  • Ability to collaborate with cross-functional teams, senior management, and stakeholders.
  • Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.


About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will drive proactive compliance readiness for high-priority regulations impacting Google and Trust and Safety in areas of Artificial Intelligence (AI) and content moderation. You will use your exceptional communication skills and experience in building compliance programs.

The US base salary range for this full-time position is $136,000-$197,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities
  • Orchestrate the transition from manual-heavy review to an AI-native ecosystem by defining the future state of human-in-the-loop and human-on-the-loop operations, assessing product requirements for Al/ML model training, and implementing processes for end-to-end governance from development through deployment.
  • Navigate complex, global initiatives by unifying Product, Engineering, and Policy teams.
  • Act as a primary bridge between analytics, engineering, and operational teams to define and integrate an AI-native workforce, measurement, and tooling strategy.
  • Lead strategic resource modeling and capacity planning across global teams to ensure technical and human expertise are effectively deployed to meet high-priority Trust and Safety goals.
  • Advocate for Al and automation efforts ensuring the benefits of Al are strategically integrated to enhance efficiency and quality.


About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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