Salary : $5,023.00 - $9,856.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: OCDD/SP/210353
Department: LDH-Office for Citizens with Development Disabilities
Opening Date: 07/10/2025
Closing Date: 7/17/2025 11:59 PM Central

About this Job
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

This Program Manager 1A is a management level position with Office for Citizens with Developmental Disabilities, Quality Enhancement Unit. Ideal candidate will ensure monitoring and quality enhancement systems meet federal and state mandates and that it addresses compliance issues. Analyze data and reviews reports regarding the outcome of monitoring and overall performance of service providers and contract providers recommending appropriate corrective action as appropriate.

Minimum Qualifications
Seven years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

Six years of full-time work experience in any field plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

A bachelor's degree plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found
Job Duties and Other Information
Job Duties:

• Responsibilities include providing statewide management of the Human Services Accountability Plan (AP) Quality Partnership Program.
• Oversee and manage the statewide OCDD Customer Complaint System and the assessment/analysis of OCDD direct services systems.
• Manage the development, organization and implementation of the Provider Quality Enhancement System and Plan review and approval process throughout the statewide developmental disability services system.
• Provide functional supervision and technical assistance and training for Regional Quality Specialists.

Preferred Experience and Skills:
Experience with developing and writing policy
Experience with data management
Experience with Microsoft Excel
Position-Specific Details:
Location: Office for Citizens with Development Disabilities / Admin/Finance/Programmatic / East Baton Rouge Parish
Appointment Type: Probationary appointment, Promotional appointment
Cost Center: 3402030300
Position Number: 50410910

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:

Shambrielle Pooler
LA Department of Health (LDH)
Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at

Parental Leave - Up to six weeks paid parental leave
More information can be found at

Holidays and Leave - State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (),
• Louisiana School Employees Retirement System (), among others