WHAT YOU WILL EXPERIENCE IN THIS POSITION:- Serve as the senior executive point of contact for a portfolio of key strategic customers, owning the end-to-end customer relationship and ensuring a customer-first operating model across the business.
- Lead and develop a high-performing team of Program Managers responsible for daily execution, customer communication, and order delivery for assigned customer programs.
- Own overall customer satisfaction, delivery performance, and relationship health for assigned accounts, proactively identifying risks and driving resolution before issues impact the customer.
- Provide strategic program leadership across the customer lifecycle-from opportunity intake and quoting through execution, delivery, and change management.
- Partner closely with Sales, Engineering, Operations, Supply Chain, and Logistics to ensure customer requirements are translated into clear internal priorities and executable plans.
- Establish and lead a disciplined customer operating cadence, including executive-level customer reviews, program health reviews, and managing blocking issues.
- Ensure consistent, timely, and professional customer communication across all touchpoints, setting expectations and reinforcing accountability internally and externally.
- Oversee order management and execution for strategic customers, ensuring on-time, in-full delivery and adherence to customer quality, cost, and specification requirements.
- Provide leadership and governance for pricing, scope changes, and cost impacts, partnering with Account Managers and internal teams to align customer expectations with business outcomes.
- Represent the voice of the customer within the organization, advocating for customer needs while balancing operational capabilities and business priorities.
- Drive continuous improvement in customer experience, program execution, and team performance, demonstrating data, metrics, and feedback.
- Develop talent and succession within the Program Management team through mentoring, performance management, and capability building.
YOU HAVE:- A bachelor's degree is preferred.
- Ideally 8+ years of experience in program management, customer operations, or production-focused environments, with direct customer accountability.
- Validated experience leading and developing teams, ideally within a customer-facing, cross-functional organization.
- Demonstrated success owning strategic customer relationships and leading complex programs with high visibility and impact.
- Strong business insight with working knowledge of manufacturing operations, planning, scheduling, supply chain, costing, and logistics.
- Ability to operate credibly at the executive level with customers and internal leadership.
- Track record of getting results through cross-functional influence.
- Data-driven approach with experience using metrics to manage performance, identify risk, and drive improvement.
- Comfort operating in a fast-paced, high-growth environment while maintaining strong rigor and structure.
- Ability to work hybrid from our Anoka or Blaine, MN locations, and travel up to 25% of the time if needed.
WE HAVE:- A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
Pay TransparencynVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.
Compensation Range:$172,900.00 - $257,000.00
Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.
Benefit OverviewAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
- Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
- A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
- Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.
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