Uber

Program Lead - AV Delivery & Enablement

Uber$162K — $180K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of professional experience in operations, program management, or analytics
  • Bachelor's degree required
  • Strong customer experience strategy expertise preferred
  • Proficient in SQL and advanced Excel/Google Sheets
  • Ability to thrive in fast-paced, unstructured environments
  • Strong analytical and critical thinking skills
  • Experience in Autonomous Vehicles or related industry preferred

Responsibilities

  • Design and execute high-impact initiatives for AV delivery support
  • Analyze operational performance to identify and implement improvements
  • Manage relationships and reporting with external AV partners
  • Launch and scale support operations for partners globally
  • Develop procedures, workflows, and policies for AV support
  • Optimize automated and agent-driven processes
  • Collaborate with tech partners to define technical requirements

Benefits

  • Participation in Uber's bonus program
  • Potential equity awards
  • Eligibility for 401(k) plan
  • Comprehensive benefits package for full-time employees
Full Job Description
Job Description

About the Role

The Global Community Operations organization provides support to Uber customers and various partners. We are seeking a highly motivated and experienced Autonomous Vehicles (AV) Delivery Program Manager to help manage our drone partners and new form factors or capabilities, define and optimize channel strategies, identify process improvement for the COE team, and implement new Standard Operating Procedures for AV Delivery where required. The successful candidate will be responsible for building world-class customer and partner support through leveraging existing support capabilities and defining unique, net-new autonomous vehicle needs.

What the Candidate Will Do
  • Design & execute high-impact initiatives that define the support experience for AV delivery users
  • Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts
  • Manage external AV partner relationships and reporting, identifying opportunities for defect reduction and continuous improvement
  • Define, launch and scale support for new and existing partners across global markets
  • Develop AV support operations procedures, issue workflows, policies and processes
  • Optimize automated, self- service, and / or agent driven processes
  • Work with tech partners to define technical requirements
  • Develop customer, merchant, partner, and agent facing content including saved replies, help-articles and knowledge bases
  • Develop escalation paths and procedures to ensure edge-cases are addressed
  • Generate insights for the business and product teams


Basic Qualifications
  • 5+ years' of professional work experience in a related field (operations, program management, consulting, strategy, or analytics)
  • Bachelor's degree


Preferred Qualifications
  • Strong track record in customer experience strategy or customer service environment
  • SQL proficiency
  • Advanced proficiency in Excel/Google Sheets
  • Ability to move and pivot quickly and thrive under pressure in a fast-paced, unstructured environment
  • Strong problem solving and business judgment
  • Strong analytical and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
  • Proven experience in working with diverse set of functions and stakeholders in complex organizational settings
  • Prior industry knowledge or experience with Autonomous Vehicles
  • Strong communication and presentation skills, including experience presenting data & insights to senior audiences
  • Experience building deep, trust-based relationships with teams and cross-functional partners
  • Experience building efficient processes that scale across a large organization


Responsibilities

For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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