Program DirectorWhat You'll DoIntake and Team Design- Manage project intake across one of our retainer accounts or a set of project-based clients
- Partner with Resource Management lead on team design and identification flex talent needs
Account and Program Health Management- Own delivery health across an account, laddering to a retainer; lead internal program coordination at the account level
- Own account / retainer-level scope tracking and SOW; manage staffing across the account team
- Escalate capacity needs and scope shifts back to the GPD or Head of Operations for redesign as needed
Client Partnership- Co-lead client strategy specifically for delivery; hold senior client relationships (director / VP) on operations, staff planning, and scoping
- Partner with Business Leadership to create and manage success metrics for program delivery and overall account health
- Co-lead large-scale program delivery with the GBD
Team Leadership- Lead Sr. PMs, project-focused Managers, and Associates
- Co-lead junior managers with Business Leadership to identify program-management capability
- Models what great program management looks like and can develop PMs of all levels
Knowledge, Skills and Abilities- Flexible with PM and delivery approach. Considers business needs as well as the needs of the client and can design approach accordingly
- Interface with clients related to operations, staff requirements, or delivery processes
- Strong negotiation and conflict management skills
- Leads with integrity and trust
- Curious and eager to learn or roll out new ways of working
- Demonstrates progression in level of responsibility within a professional project management environment
- Outstanding planning, coordination, management, and communication skills are required
- Experience with risk management, change management, and communications management
Minimum Qualifications- 8 - 10 years of experience in a creative agency
- Ability to solve talent allocation challenges. Comes with solutions to conflicts and proactively seeks solutions from department leads/partners
- Deep knowledge of 360° campaigns and the creative production process
- Successful leadership of mid and junior team members
- Willing to act as a player/coach. Lead the team, manage program delivery processes, and help get work delivered at the highest level
- Fluent in Google Suite, Slack as a PM Hub, Workforce and Project Planning tools
Preferred Qualifications- Independent agency or start-up experience a plus
- Utilizes AI solutions and creates workflows that lead to reduced administrative burden
Salary Hiring Range: $135,000 - $165,000
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. in some cases that may include bonus, stock options, 401k match).
Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors.
The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.
The salary range above is for the NY/CA. As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location.
