Program Director

Status: Full-Time/Exempt - not eligible for overtime

Work Schedule: Rachael Young Center open 9:00 - 5:00 PM Monday - Friday. This position requires the ability to maintain a varied work schedule including 1-2 evenings per week and occasional weekend hours.

Reports to: Executive Director Supervises: Clinical Facilitators, Adjunct

Instructors, Professional Interns, and Volunteers

The Program Director (PD) provides leadership, administration, and oversight of all clinical and community member-focused programs at Cancer Support Community East Tennessee. Responsibilities include program development and evaluation; supervision of clinical facilitators, adjunct instructors, and interns; direct clinical services; budget management; statistical reporting; community engagement; and collaboration with healthcare, academic, and community partners. The Program Director embodies the highest professional standards and ensures compliance with CSCET standards and policies while fostering a compassionate, supportive environment for members, staff, and volunteers.

Key Responsibilities:

Program Administration:

• Collaborate with staff, volunteers, and participants to ensure that programs are executed with high standards of care, professionalism, and compassion
• Develop, implement, and evaluate all programs and services ensuring that they are comprehensive, impactful, relevant, and responsive to the needs of participants
• Ensure all programs comply with CSC national standards, policies, and procedures
• Develop and manage the annual program budget
• Manage program calendars, materials, and resources
• Facilitate educational workshops and other special programs and coordinate clinical staff coverage as needed
• Oversee collection and reporting of program statistics and outcomes
• Maintain confidential member records and program documentation
• Asses program outcomes, annual member satisfaction, and participation trends to plan for program adaptation
• Participate in strategic planning and organizational initiatives

Direct Clinical Services:

• Utilize clinical skills to facilitate and guide individual short-term one-on-one counseling, new participant orientations, group support, and virtual support
• Facilitate no more than two weekly and two monthly support groups
• Provide crisis intervention and short-term counseling to members in distress as needed
• Ensure continuity of group facilitation through appropriate coverage and supervision
• Stay current on best practices in psychosocial oncology practice and research

Staff Management:

• Recruit, hire, train, support, and evaluate clinical staff, presenters, adjunct instructors, interns, and volunteers
• Be available during office hours to respond to program questions and opportunities from members, staff, board, phone or walk-in inquiries, outside agencies, etc.
• Provide weekly clinical consultation for program staff and interns
• Conduct written annual performance evaluations for program staff and support professional development

Community Engagement:

• Serve as program staff liaison to Board of Directors securing participants to share their experience at each Board Meeting and leading the Board Program Committee
• Cultivate and develop partnerships with referral partners, healthcare providers, academic institutions, and community organizations
• Represent CSCET through presentations, at professional meetings, community events, regularly on monthly peer-group conference calls and at the CSC Annual Leadership Conference
• Collaborate with communications and engagement staff to promote programs and services
• Support grant writing, reporting, and fundraising activities as needed
• Evaluate opportunities for program growth and impact in East Tennessee

Qualifications:

• Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage & Family Therapist (LMFT), or Clinical Psychologist (PhD) licensed in Tennessee
• Minimum three years of post-licensure clinical experience
• Strong clinical skills and experience facilitating support groups and working with individuals affected by chronic or life-threatening illness
• Minimum two years' supervisory or management experience
• Demonstrated planning, organizing, scheduling, reporting, and innovative program development
• Excellent interpersonal, written, verbal, and public speaking skills
• Proficiency in Microsoft Office and database systems
• Ability to work independently with minimal supervision and manage multiple priorities
• Enthusiasm for teamwork, community collaboration, and CSCET's mission

Compensation and Benefits:

• Competitive salary, commensurate with experience, starting at $80,000.
• Benefits include health insurance, life insurance, retirement plan, holidays and paid time off.

Interested candidates should email a resume, cover letter and at least 3 references to Jennifer Harrell at [redacted].