PRIMARY FUNCTION/PURPOSEThe Program Director is responsible for the day-to-day management of the program in accordance with regulatory, contractual requirements and organizational standards.
PRIMARY RESPONSIBILITIES- Monitors the program effectiveness to ensure that program is achieving its goals and targets as defined by DHS.
- Manage the program multi-disciplinary teams and ensures integration of delivery of services to the families.
- Ensures program staff implement procedures and policies to ensure quality service provision.
OPERATIONS MANAGEMENTFISCAL (If applicable)- Collaborates with Administrative Manager and/or Director of Administration in the development of annual operating budgets, reviews monthly expense reports, and ensures program expenditures are within budgeted parameters.
- Ensures billing reports are submitted timely and ensures collaboration with the organizations fiscal department to ensures the Administrative Manager and/or Director of Administration responds timely to billing inquiries and request for billing corrections.
- Reviews and approves purchase requisitions and ensures that all expenditures comply with organizational procurement procedures.
FACILITIES- Collaborates with the Regional Director of Facilities/Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations.
- Collaborates with the Regional Director of Facilities/Operations in ensuring that program meets 95% occupancy rate.
- Monitors unit work orders and complaints and ensures the operations teams respond to work orders and complaints in a timely manner.
METRICS & PERFORMANCE- Monitors and analyzes reports and dashboard to ensure the program meet annual program goals and targets which support the mission and vision of the organization.
- Monitors DHS performance metrics and collaborates with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics.
CONTINUOUS QUALITY IMPROVEMENT (CQI)- Leads the implementation of continuous quality improvement activities.
- Develops systems, process and tools which ensure the programs meet/exceed governmental/funder standards.
- Conducts program audits to ensure compliance with organizational and government/funder standards.
- Collaborates with the Senior Director of Quality Assurance and Program Development in analyzing findings from internal and external audits and establishing measures to improve the delivery of services and deficiencies.
- Leads or participate in CQI projects and committees.
ADMINISTRATIVE- Submits quality and timely reports to the organizations and other regulatory agencies as mandated to ensure the program complies with reporting requirements.
STAFF MANAGEMENT & DEVELOPMENT- Hires, trains, coaches, and provides support to direct reports. Provides on-going performance feedback and reviews in accordance with organizational policies.
- Ensures staff receive required trainings to ensure optimal performance and delivery of service to clients.
- Collaborates with Human Resources in addressing staff performance issues.
- Promotes collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals.
COMMUNITY RELATIONS- Establishes liaisons with appropriate community agencies to maintain linkages for services needed by the families.
- Participate in local community meetings and serve as liaison with local community members and representatives.
Minimum Qualifications- Master's Degree in Social Worker from an accredited college/university.
- NYS licensure (LCSW or LMSW) required.
- Minimum of four years human services experience with at least two years of managerial and supervisory experience with demonstrated professional progression in supervision and program management.
- Experience with multi-problem families and/or individuals desirable.
- Excellent analytical, evaluative, and human service management skills.
- Excellent organizational and supervisory skills.
- Excellent oral and written communication skills coupled with strong interpersonal skills.
- Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.
OTHER REQUIREMENTS (including Physical Demands):- May be required to work long hours and a varied schedule.
- Travelling throughout various locations in the New York City area.
- Lifting and moving objects weighing up to 30 pounds several times a week.
