Title: Program Coordinator / Portfolio AnalystPosition Summary The Program Coordinator serves as the operational backbone of the CIO's Product and Program Management Office (PPMO). This role owns the mechanics of the IT governance process - intake management, tracker maintenance, report production, automation workflows, and data hygiene - so that the strategic PPMO staff (Program Managers, Product Managers, Technical Project Managers) can focus on facilitation, stakeholder management, and cross-team coordination.
This is a remote role within the US but EST work hours are required. Reports To PPMO Delivery Lead
Key Responsibilities Intake & Triage Operations - Own the intake queue: receive, log, and route all new work requests through the single intake channel (Coda/JIRA)
- Work with team leads to ensure PPMO tools and processes are being utilized.
Reporting & Communication - Build and maintain dashboard views in Coda/JIRA for leadership consumption
- Compile capacity utilization snapshots and impact summaries from team-reported data
Automation & Tooling - Build and maintain automation workflows to reduce manual PPMO overhead through tooling
- Leverage AI tools (Claude, ChatGPT) for drafting summaries, meeting minutes, requirements, report templates etc.
Scrum Master & Agile Facilitation - Facilitate sprint ceremonies for PPMO-aligned delivery teams: sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Manage and maintain Jira boards: configure sprints, maintain backlogs, track velocity, and enforce Definition of Done standards
- Produce sprint metrics and burn-down/burn-up reporting for leadership; surface delivery risk early and recommend corrective actions
Required Qualifications - 2-4 years of experience in project coordination, PMO support, or business analysis
- Experience in an IT or technology organization
- Proficiency with Microsoft Office
- Proficiency with Jira for backlog management, sprint tracking, and agile workflow administration (required)
- Strong data organization and visualization skills - can build clean dashboards
- Demonstrated ability to manage multiple concurrent processes with attention to detail and deadlines
Preferred Qualifications - Active Scrum Master experience - comfortable facilitating ceremonies, managing backlogs, and coaching agile practices on a delivery team
- Experience with automation tools (Zapier, Power Automate, UiPath)
- Exposure to AI-assisted productivity tools (Claude, ChatGPT, Gemini)
- Scaled Agile certification strongly preferred: SAFe Scrum Master (SSM), or SAFe Agilist (SA); CSM or PSM accepted in lieu
- Experience with Coda as a documentation and workflow platform (preferred); ability to build Coda docs, automations, and dashboards is a strong differentiator
- PMI-CAPM, Lean Six Sigma Green Belt, or equivalent certification (valued but not required)
Key Competencies - Process discipline without rigidity - maintains the system without becoming a bureaucratic gatekeeper
- Comfortable with ambiguity - the governance framework is new; this role helps shape it through practice
- Proactive communication - doesn't wait for problems to surface; flags them early
- Tool-savvy - learns new platforms quickly and automates repetitive work by instinct
- Low ego, high reliability - this role succeeds by making everyone else's work easier, not by owning outcomes directly
US Salary Range
$90,000-$95,000 USD
EdgeConneX offers a competitive benefits package.
