Summary

This position is located in the Division of Consumer Response and Operations (DCRO) in the Bureau of Consumer Protection (BCP) at the Federal Trade Commission (FTC) in Washington, D.C. The Bureau of Consumer Protection investigates and litigates civil actions to enforce federal consumer protection laws. For more information visit https://www.ftc.gov/about-ftc.

Duties

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If you are selected for the Program Analyst(Redress) position, you will perform the following duties:

• Manage redress cases, including invoicing, creating work assignments, planning distributions, tracking contractor performance, and developing redress communications.
• Oversee contract management for redress administrators including reviewing work, executing contract management, and ensuring timely payment for work.
• Analyze complex claimant and distribution lists involving up to millions of claimants using advanced data analysis tools, as appropriate.
• Design customized redress distribution plans that ensure equitable, timely, and accurate distributions.
• Analyze redress patterns and trends and tracks participation rates across programs.
• Continuously seek new ways to analyze redress data and understand distribution trends and forecasts.
• Independently prepare timely and relevant reports on redress activities and other matters, as needed including developing weekly reports and providing status updates to leadership informing them of the status of the redress program.
• Oversee all external redress communications.
• Serve as a primary FTC contact for communicating and coordinating with internal and external organizations on redress administration.

Requirements

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Conditions of employment

• U.S. citizenship requirement must be met by the closing date of this vacancy.
• This position is subject to a background investigation.
• Males born after December 31, 1959 must register with Selective Service.
• You may serve a one-year probationary period under this appointment.
• You must meet time in grade requirement by the closing date of the vacancy.
• You must submit a copy of your performance appraisal with your application.
• You must be a current title 5, status employee of the Federal Trade Commission.
• This position is not in the bargaining unit.

Qualifications

To qualify for the Program Analyst (Redress) position at the GS-14 level, you must meet the following requirements:

You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: planning, launching, and administering large-scale projects to distribute money to a large and diverse audience; tracking expenditures of funds and ensuring thorough execution of plans to return money to consumers; working with and overseeing contractors performing essential tasks as part of a large-scale project; and working with a variety of tools to search, organize, and standardize large volumes of address data for mailings.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have an education requirement.

Additional information

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP eligibility.

For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.