Who we are looking for:
ASCO is in search of a Program Administrator, Certification Programs to join our Care Delivery team. The Program Administrator, Certification Programs will help administrator ASCO's globally recognized Certification Programs, supporting oncology practices across the world. The successful hire will serve as a trusted resource for customers, manage program operations, analyze data, coordinate outreach efforts, and drive process improvements that enhance the customer experience.

If you enjoy balancing operations, customer service, project coordination, and data analysis -all while making an impact on the quality of cancer care, we want hear from you!

This position is hybrid with a primary location at our headquarters in Alexandria, VA. The hire must reside within 75 miles of our headquarters.

Responsibilities

• Administer the certification applicant processes including verification of documentation, status of practice, processing of payments, distribution of Certification Awards, and maintenance of certification
• Administer all certification-related telephone and e-mail inquiries, monitor program plans, timelines, calendar, and budgets, and assist senior staff in identifying best practices, issues, and solutions
• Administer independently the ASCO Certification Outreach Program which includes customized data analysis, personalized written communications, response tracking and analysis, and follow up with domestic and international practices.
• Provide primary support for customers pursuing ASCO Certification including timeline management and follow-up for key application milestones such as program eligibility, questionnaire data, payments, pre-survey policy submission, and quality measure reporting activities.
• Plan meetings with practice staff to review certification requirements, timelines, and deliverables.
• Maintain ASCO Certification website documents including FAQs, Certification Process Documents, and application documents.
• Administer updates to the ASCO Care Delivery Portal (via ARMATURE software) including site enhancements, testing, customized reporting, and data management. Support customers in ARMATURE by developing and maintaining user guides and hosting webinars and meetings.
• Administer regular web-based training sessions for applicants and update presentation materials and slides with current and relevant content based on known customer needs.

• Manage internal collaborations and external vendors for ASCO Certification promotion and outreach efforts including certification marketing kits, and others as needed.
• Perform complex certification data analysis across various key documents for promotional efforts such as the payer physician national provider identifier project, certification contacts lists, review of user and organizational accounts, and other projects as needed.
• Evaluate the performance of ASCO Certification outreach and promotional efforts with tracking, trending and analysis with regular updates to senior staff and volunteers when indicated.
• Collaborate with senior leadership on budget maintenance and external presentations, and Finance to reconcile revenue transfers
• Manage certification financials for timely invoices, payment tracking, revenue recognition, vendor payments and forms, and monthly financial data analysis and reporting. Identify and problem solve issues that arise.
• Implement and manage process improvement activities related to certification process, customer support, and operations.

Required Education and Experience

• Bachelor's degree in related field or equivalent years of experience
• 3 - 4 years related professional experience in operations support, administrative coordination, credentialing, or healthcare support
• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint, SharePoint, and Outlook) and an openness to embracing and learning new technology
• Prior experience providing excellent customer service and the ability to show a high level of attention to detail

Preferred Education and Experience

• Certified Professional in Healthcare Quality (CPHQ) or Program Management Professional (PMP)
• Experience in credentialing, or provider data management

Competencies

• Excellent communication skills, including written, with ability to clearly convey and receive information
• Excellent time management skills with a proven ability to meet deadlines, prioritize, and multi-task
• Customer oriented with ability to anticipate customer needs
• Strong problem-solving skills with ability to conduct root cause analysis, and proactive and solution-based thinking
• Ability to improve workflow for programs and/or systems
• Ability to initiate and execute work independently or with minimal direction
• Excellent organizational skills and attention to detail

ADA/Physical Requirements

Extended periods seated or standing at a computer

High usage of office technology equipment

Travel

1-5 days/yr

Compensation

This is a non-exempt position based upon 37.5 hours per week. The hourly rate range for this position is $35.74 - $43.33.

The range displayed reflects the minimum and maximum annualized salary ASCO expects to provide for a new hire for the position across the U.S. We thoughtfully determine and design offers based on the selected candidate's relevant experience and qualifications.

Generous Benefits Package:

• Hybrid Work Environment
• Open Leave Policy
• Paid Family Leave
• 13 Paid Holidays per Calendar Year
• Staff Appreciation Days
• 401(k): 7.5% Employer Contribution
• Medical/Dental/Vision
• Employee Assistance Program
• Fertility and Family Forming
• Healthcare Concierge
• Flexible Spending Account(s)
• Healthcare Savings Account
• Disability and Life Insurance

Applications are accepted and reviewed on a rolling basis. The job posting will remain active throughout the candidate application evaluation process.