Job SummaryThe
Professional Services Solutions Architect is a customer-facing, hybrid pre-sales and delivery-aligned role that serves as the technical bridge between Sales and Professional Services. This role partners closely with Sales during the pre-sales cycle to understand client requirements, design scalable solutions, respond to RFPs, and define implementation scope. Post-sale, the role ensures a smooth transition into Professional Services by validating technical assumptions, integrations, and delivery expectations.
This position is ideal for someone who enjoys working at the intersection of technology, customers, and delivery execution and who is motivated by getting solutions sold right and delivered successfully.
Key ResponsibilitiesPre-Sales & Sales Partnership- Partner with Sales during sales cycles to provide technical guidance on solution design, architecture, and integration considerations
- Participate in client discovery and sales calls to understand business goals, technical environments, and success criteria
- Respond to RFPs / RFIs, providing clear, accurate, and scalable responses
- Explain solution capabilities, integration options, and implementation approaches to both technical and non-technical stakeholders
- Identify technical risks, assumptions, and dependencies early in the sales process
Scope Definition & Commercial Alignment- Create, review, and refine Statements of Work (SOWs), including: implementation scope and deliverables; integration and API requirements; data conversion assumptions; identity and access management considerations (e.g., SSO); timeline, responsibilities, and constraints
- Ensure proposed scope aligns with product capabilities and Professional Services delivery standards
- Use AI-assisted tools (e.g., generative AI, automation, and analytics) to improve the speed and quality of solution design, documentation, and RFP/SOW responses while maintaining accuracy and customer confidentiality
Technical Architecture & Integration- Scope and design technical approaches for: REST API integrations; data conversions and migrations; Single Sign-On (SSO) solutions such as ADFS, OAuth, or OpenID Connect
- Work with client IT teams, internal Engineering or Product to validate feasibility
- Document high-level solution architectures and integration approaches
- Provide guidance on best practices for secure, scalable implementations
Post-Sale Transition & Delivery Support- Lead the technical handoff from Sales to Professional Services
- Support Professional Services teams by clarifying scope, integration designs, and technical decisions
- Participate in early delivery phases as needed to ensure project kickoff success
Required Qualifications- Experience in a SaaS environment, preferably supporting enterprise or mid-market
- Prior experience in a customer-facing technical role such as Solutions Architect, Sales Engineer, Technical Consultant, or Implementation Architect
- Strong understanding of APIs and system integrations; data migration and conversion strategies; identity management and SSO concepts
- Experience supporting sales engagements and drafting or reviewing SOWs
- Excellent written and verbal communication skills; comfortable responding to RFPs
- Ability to translate business requirements into clear technical and delivery solutions
Preferred Qualifications- Background in Professional Services, consulting, or implementation delivery
- Experience working with cross-functional teams across Sales, Services, Product, and Engineering
- Experience supporting public safety, education, healthcare, or other regulated environments preferred
- Familiarity with incident management, CAD/RMS, dispatch, or case management systems preferred
- Comfortable using AI-enabled tools (e.g., generative AI copilots) to accelerate drafting, synthesis, analysis, and documentation paired with strong quality control and responsible-use practices
- Familiarity with enterprise IT environments and security considerations
