DescriptionYou9ll play a key role in delivering and supporting Penlink9s cloud-based and on-premise solutions for our global customers, helping agencies unlock the full potential of their data.
YOUR RESPONSIBILITIES- Implement, support, and maintain customer cloud-based and on-premises solutions across multiple platforms and environments.
- Work across a variety of technologies and environments, continuously developing technical knowledge and expertise.
- Collaborate with internal teams, including Application Support, DevOps, R&D, and QA, to support customer implementations and ongoing solutions.
- Manage assigned tasks and projects, ensuring timely completion and effective communication of status and issues.
- Participate in the staging, testing, and deployment of advanced technical solutions.
- Develop, maintain, and utilize serviceability tools to support efficient implementation, troubleshooting, and ongoing customer support.
- Identify and address technical issues across customer environments and work collaboratively to develop effective solutions.
- Create and maintain technical documentation and contribute to organizational knowledge sharing.
- Take ownership of assigned technical solutions and customer implementation activities from planning through completion.
RequirementsRequired Qualifications- 3+ years of experience as a Systems Engineer, Application Support Engineer, Professional Services Engineer, or similar technical role.
- Advanced knowledge of IT systems, including solution implementation, networking, servers, and web-based applications.
- Strong experience with Linux, cloud environments, and VMware ESXi.
- Experience installing, configuring, and maintaining both physical and virtual servers, including cloud and VMware environments.
- Experience supporting customer environments and working with customers across global locations.
- Strong troubleshooting and problem-solving skills with a results-oriented, hands-on approach.
- Strong task management skills and the ability to effectively influence and collaborate without direct authority.
- Familiarity with cloud security and compliance practices.
- Excellent written and verbal communication skills, with strong attention to detail.
- Proficiency in written and spoken English.
- U.S. citizenship required.
Preferred Qualifications- Experience with Linux and Windows scripting languages, including Bash and PowerShell.
- Experience deploying Infrastructure as a Service (IaaS) solutions on cloud platforms such as AWS or Azure.
- Solid understanding of database concepts and experience with PostgreSQL and/or Oracle.
- Experience working with global customers in a customer-facing technical support or professional services role.
- Additional language proficiency is a plus.
- Relevant technical certifications such as CCNA, MCSE, Linux, AWS, or Azure are preferred but not required.
This position currently follows a hybrid schedule
requiring two days per week in our Lincoln, Nebraska office. Onsite requirements may be adjusted based on business needs and company or departmental policy.
