Experience in managing a team of technical consultants or engineers
Strong project management and quality control skills
Good resource planning capabilities
Excellent leadership and customer service qualities
Strong teamwork skills with attention to detail
Experience with Check Point products preferred
Bachelor's degree is a plus
Good experience with business applications and software
Ability to manage conflicts and make effective decisions
Capacity to train team members
Excellent verbal and communication skills
Eligibility to work in the US without employer sponsorship.
Responsibilities
Create and execute efficient personnel management plans
Maintain high utilization of consultants to meet objectives
Enhance the skills and certifications of Professional Services consultants
Maintain strong customer relationships
Continuously improve service offerings
Manage customer escalations effectively
Support the development of new service solutions
Improve project delivery processes and reporting structures
Conduct 1:1 meetings with consultants to discuss progress
Identify team challenges and address role changes proactively
Contribute insights in management discussions
Drive innovation within the team
Assist in recruitment and hiring processes.
Benefits
Professional development opportunities
Collaborative work environment
Focus on innovation and continuous improvement
Exposure to cutting-edge technology and methodologies
Strong emphasis on customer satisfaction and relationship management.
Full Job Description
Job Description
The Professional Services Delivery Manager supports the organization by managing a team of consultants. Creating and executing of efficient personnel management plans is the primary responsibility for the Delivery Manager. Assist in improving existing project delivery processes and procedures, maintaining a high-level of customer satisfaction, improve technical and soft skill training for the consultants and help in hiring new candidates. This position focuses on finding and implementing practical ways to enhance our service offering. Manage the team to delivery projects with a high level of expertise, in a timely manner, providing the highest value for our customers, and maintaining good communication throughout the delivery process.
Create and execute efficient personnel management plans
Keep consultants utilization at a high level to meet annual objectives
Improve the skills of our Professional Services consultants
Maintain and increase the technical certification of the consultants on the team
Maintaining a good relationship with all customers
Strive to continuously improve our current service offerings
Help develop additional service offerings to enhance our value
Manage customer escalations
Always strive to improve the project delivery process and reporting structure
Have 1:1 meetings with your consultants
Identify challenges, current and future needs with skills, promotion, and role changes
Be a key player by sharing your opinion and thoughts on management discussions
Be proactive and innovative
Help with consultant recruitment and hiring
Qualifications
Experience in managing a team of technical consultants or engineers
Strong customer service, project management, and quality control skills
Good resource planning skills
Excellent leadership and customer service skills
Strong teamwork skills and attention to details
Experience with Check Point products is preferred
Bachelor's degree is a plus
Good experience using standard business applications and software
Ability to manage conflicts and have better decision-making skills
Capacity to train team members
Excellent verbal and communication skills
Must be eligible to work in the US without sponsorship from an employer now or in the future.
