Status: Regular, Full-Time
Work Location: Hybrid, Vancouver, BC (a minimum of 2 days in office)
What you'll be doingThe Professional Conduct Review Consultant (PCR Consultant) is responsible for investigating complaints about the BC College of Nurses and Midwives (BCCNM) licensees accepted by the Inquiry Committee in accordance with the Health Professions and Occupations Act (HPOA), along with the application of Declaration on the Rights of Indigenous Peoples Act (DRIPA). The Consultant actively participates in the negotiation of restrictions, limitations, or conditions on registration for licensees on behalf of the Inquiry Committee. The Consultant is also responsible for reporting on the investigation and resolution of complaints, concerns or allegations as required under the HPOA, DRIPA, and the college Bylaws.
The PCR Consultant works with and responds to employers, legal counsel, the BC Nurses Union (BCNU), licensees, the Inquiry Committee, HPRB, members of the public and other external parties about complaints, concerns, or allegations.
Key responsibilities include:- Investigates complaints, concerns or allegations received by the College about current and former licensees in accordance with the Health Professions and Occupations Act (HPOA), Declaration on the Rights of Indigenous Peoples Act (DRIPA), and college Bylaws and policies.
- Prepares reports on investigative findings as a result of an investigation into a complaint, concern, or allegation about a current or former licensee and presents the report to the Inquiry Committee for its review and consideration.
- Where possible, participates in the negotiation of the resolution of complaints through a consensual complaints resolution process on behalf of BCCNM's Inquiry Committee, which could include assisting with the drafting and ratifying of consensual complaint resolution agreements.
- Collaborates with the Monitoring team to ensure that licensees practicing with conditions, limitations or restrictions on their registration are practicing safely and in accordance with any consensual complaint resolution agreement they have signed with the College.
- Liaises with legal counsel as required to ensure that the PCR program, investigations, and the consensual complaints resolution process is compliant with the HPOA.
- Participates in the development and updates of policy and procedures related to the PCR Program.
- Critically assesses current systems and processes to ensure optimum use of resources towards achieving a fair, transparent, and efficient PCR Program at BCCNM.
- In collaboration with other PCR staff members, develops, reviews, and evaluates the quality assurance and quality improvement targets for the PCR Program.
- Provides information and statistics to BCCNM's Board and other interested parties regarding investigations and complaint resolution as required.
- Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing Indigenous-specific racism in BC's health care system
- Fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence.
Your education & skills- MA/MSc in Nursing or Health Care, an LL. B or Juris Doctor or equivalent education and experience.
- 7 - 10 years progressively responsible nursing or equivalent relevant experience.
- Understanding of administrative law processes, and/or mediation and negotiation will be given preference
- Direct experience conducting investigations. Knowledge of trauma-informed investigative practice is an asset.
- Specific, direct experience investigating and resolving complaints within the health care system that involves Indigenous peoples is highly preferred.
- Demonstrated understanding of diversity, inclusion and cultural safety and humility as they apply to investigations, regulatory complaints resolution process, and health care.
- Ability to make difficult and objective decisions under pressure and with limited information.
- Strong communication skills, both written and verbal are required. Strong interpersonal skills and the ability to negotiate and manage conflict are essential to the position.
- Ability to manage an independent, complex workload while contributing effectively to the team.
- Ability to develop, implement and maintain organizational policies, procedures and standards. Demonstrated attention to detail.
- Advanced skills and experience using MS Office, MS CRM Dynamics, MS SharePoint, Webex, web browsers and search engines.
- Experience in responding to individuals living with mental health illness and/or substance misuse disorders is an asset.
- If a midwife, must hold practicing or non-practicing licensure in good standing with BCCNM. If a nurse, must hold practicing licensure in good standing with BCCNM.
- Travel on occasions, primarily within BC, is a requirement.
- Knowledge of the Health Professions and Occupations Act (HPOA), Declaration on the Rights of Indigenous Peoples Act (DRIPA), and BCCNM bylaws is an asset.
- Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission's 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place's Calls for Justice (2019)) is an asset.
- Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care is an asset.
How to ApplyIf you are interested in this position, please apply online by 11:59pm on September 20, 2026. To apply and see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives, please visit our website at Careers at BCCNM.
