Production Technical Manager, Cartier Workshop - New York

Mission:
Manufacture Jewelry pieces in accordance with the quality/cost/delivery commitments for stock pieces, transformations, special orders, and after-sales service reproduction, as defined by activity management. Support the jewelry after sales service teams as needed. This role reports to the Head of the North America Workshop.

Responsibilities:

• Management of production jewelers (and CAD designer - 9 HCs)
• Ensures the technical skill development of their teams.
• Ensures compliance with workshop rules (wearing lab coats, breaks, respect of others, punctuality, cell phone use, clocking, etc.).
• Ensure Standard Time of Operation (STOs) are met and create action plan as needed
• Conducts their team individual performance reviews and career development.
• Manages the training plan for their teams, validates training requests in accordance with individual and Maison needs, monitors the training schedule in accordance with the workshop's workload, communicates the list of training courses to their teams (accepted, refused, reasons, etc.).
• Is responsible for the work-in-progress inventory of their production and for preparing the yearly workshop inventory.
• Is responsible for precious metal management of their team and themselves. Prepare for monthly and yearly audits.
• Is responsible for the safety/security of their teams (compliance with standards, health and safety instructions, etc.).
• Is responsible for participating in hiring new or replacement of their employees

Activity Management

• Participates in the allocation of the production pieces to jewelers.
• Organizes the pieces in the workshop with their production pilot, with validation from the workshop management.
• Establishes and leads a weekly production meeting with their team and provides technical support to their teams via a daily update on the progress of each piece.
• Ensure compliance with manufacturing instructions and will be the main point of contact with our International Technical Partners
• Ensures smooth technical coordination with setters/polishers/CAD and Quality Controller (and other partners) on each piece and set technical QC to prevent any issues.
• Maintain machinery and equipment, identify new trend and update existing tools

Ensures the Fulfillment of Delivery Commitments for Pieces Assigned to their Production

• Ensure compliance with schedules and alerts to delays.
• Ensure compliance with the costs of the initial estimate and the review of the estimate if major changes occur.
• Ensures compliance with aesthetic and quality requirements (quality of finishes).

Manage external workshops technical

• Manufacture pieces in adherence to the same standards of their internal teams
• Provide training to meet desired quality and meet lead times
• Review CAD files and ensure compliance with manufacturing instructions.
• Organize weekly meetings as needed to improve blocking points and decrease Qc rejection rate.

Production of Jewelry Pieces for 50% of their Working Time

• Manufacture pieces in adherence to the same standards of their teams
• Productivity level to be at minimum 85%

Profile:

• Jeweler OJ4
• Team management skills
• Rigorous, proactive, reliable
• Speaking French is recommended

Required Experience:

• 5 - 8 years of operations management experience in luxury retail environment
• Required experience in leading leaders and managing direct reports

WE OFFER

We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!

Expected salary range: $100,000 to $125,000. Please note, salaries will be negotiated based on relevant skills and experience.

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