Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.

Overview:
As a Production Engineer within the Chief Security Office (CSO), you will provide application support for critical cyber and physical security platforms that protect the Bank's global operations. You will play a key role in maintaining stability, availability, and security while driving automation across production support processes. Working as part of the Information Security Production Services (ISPS) team, you will collaborate closely with engineering and business partners in a fast-paced, follow-the-sun support model. Your work will directly enable the secure and reliable operation of Deutsche Bank's technology environment.

What We Offer You:

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You'll Do:

• Provide Level 2 production support across CSO applications, operating within ITIL processes and established Key Operating Procedures with a strong focus on security and stability
• Own incident management from identification through resolution, including impact assessment, stakeholder communication, escalation, and post-incident review
• Maintain high availability of critical services by meeting defined Key Performance Indicator (KPIs), Service Level Agreements (SLAs), and MTTR targets
• Partner with engineering and program teams to onboard support for new applications and ensure production readiness
• Deploy and enhance monitoring and alerting solutions to proactively detect and resolve application issues
• Drive automation initiatives to reduce manual effort and continuously improve the production support environment

Additional Qualifications/Responsibilities

Skills You'll Need:

• Proven experience supporting applications in a controlled production environment within a large enterprise or financial services organization
• Strong knowledge of UNIX/Linux and Windows environments with Ansible automation having the ability to create script for daily operations (e.g., Python, Shell, Ansible)
• Demonstrated experience managing incidents, problems, and changes within ITIL/Service Now based operations
• Working knowledge of databases and data querying (e.g., Oracle, MS SQL)
• Hands on experience in GCP, Secrets Management, supporting security or endpoint platforms, including EDR or similar security tooling. Understanding of GitHub/terraform workflow.

Skills That Will Help You Excel:

• Automation-first mindset with a focus on reliability and service improvement
• Strong communication skills with the ability to translate technical issues for non-technical stakeholders
• Experience working with global, distributed teams across time zones
• Familiarity with DevOps, Site Reliability Engineering (SRE), and Agile methodologies
• Relevant certifications such as ITIL Foundation or cloud certifications

Expectations:

• It is the Bank's expectation that employees hired into this role will work in the Cary office in accordance with the Bank's hybrid working model.

Salary:
The salary range for this position in Cary is $100,000 to $153,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits:
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authenti-cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.