Job Title Production Support Engineer

Corporate Title Assistant Vice President

Location Cary, NC

Overview

As a Production Engineer within the Chief Security Office (CSO), you will provide application support for critical cyber and physical security platforms that protect the Bank’s global operations. You will play a key role in maintaining stability, availability, and security while driving automation across production support processes. Working as part of the Information Security Production Services (ISPS) team, you will collaborate closely with engineering and business partners in a fastpaced, followthesun support model. Your work will directly enable the secure and reliable operation of Deutsche Bank’s technology environment.

What You’ll Do

• Provide Level 2 production support across CSO applications, operating within ITIL processes and established Key Operating Procedures with a strong focus on security and stability

• Own incident management from identification through resolution, including impact assessment, stakeholder communication, escalation, and postincident review

• Maintain high availability of critical services by meeting defined Key Performance Indicator (KPIs), Service Level Agreements (SLAs), and MTTR targets

• Partner with engineering and program teams to onboard support for new applications and ensure production readiness

• Deploy and enhance monitoring and alerting solutions to proactively detect and resolve application issues

• Drive automation initiatives to reduce manual effort and continuously improve the production support environment

Skills You’ll Need

• Proven experience supporting applications in a controlled production environment within a large enterprise or financial services organization

• Strong knowledge of UNIX/Linux and Windows environments with Ansible automation having the ability to create scipt for daily operations (e.g., Python, Shell, Ansible)

• Demonstrated experience managing incidents, problems, and changes within ITIL/Service Now based operations

• Working knowledge of databases and data querying (e.g., Oracle, MS SQL)

• Hands on experience in GCP, Secrets Management, supporting security or endpoint platforms, including EDR or similar security tooling. Understanding of GitHub/terraform workflow.

Skills That Will Help You Excel

• Automationfirst mindset with a focus on reliability and service improvement

• Strong communication skills with the ability to translate technical issues for nontechnical stakeholders

• Experience working with global, distributed teams across time zones

• Familiarity with DevOps, Site Reliability Engineering (SRE), and Agile methodologies

• Relevant certifications such as ITIL Foundation or cloud certifications

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Cary, NC office in accordance with the Bank’s hybrid working model.

The salary range for this position in Cary is $100,000 to $153,000.Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees

#LI-HYBRID

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.