Role Overview:This role is for a Production Support and AI-forward DevOps Engineer, crucial for maintaining application stability and driving automation, standardization, reliability, and continuous improvement within the Lending ecosystem. The position requires strong hands-on experience in both production support and ITIL operations, alongside advanced DevOps practices.
Key Responsibilities:- Perform Production Support and ITIL Operations, including incident, problem, vulnerability, change, and release management.
- Conduct production monitoring and troubleshooting, batch and file-processing support, and root cause analysis.
- Manage environment and deployment, API integration and support, and Identity and Access Management (IAM), including access, certificate, and privileged access management.
- Execute disaster recovery planning and ensure platform reliability and service availability.
- Implement and support CI/CD pipelines, administer cloud platforms, and utilize Infrastructure-as-Code (IaC).
- Develop scripting and automation using Python and PowerShell.
- Focus on observability, monitoring, security remediation, compliance, governance, and operational automation engineering.
Required Skills:- Strong hands-on experience in Production Support and ITIL Operations.
- Proficiency in incident, problem, vulnerability, change, and release management.
- Experience with production monitoring, troubleshooting, batch and file-processing support, and root cause analysis.
- Knowledge of environment and deployment management, API integration and support, and Identity and Access Management (IAM).
- Familiarity with disaster recovery planning and execution, platform reliability, service availability, CI/CD pipeline implementation and support, cloud platform administration, and Infrastructure-as-Code (IaC).
- Scripting and automation skills using Python and PowerShell.
- Working knowledge and hands-on experience with tools such as ServiceNow, CMDB, Control-M, Datadog, ELK/Kibana, SolarWinds, ThousandEyes, Active Directory/Entra ID, CyberArk, SQL, Confluence, SharePoint, Azure DevOps, Git, SonarQube, Invicti, Rapid7, Azure Portal, Azure services and functions, Co-Pilot, Informatica, Terraform, Kubernetes, and related monitoring, deployment, cloud, automation, and security tools.
Qualifications:- 8-10 years of experience.
Preferred Skills:- Experience with WAB operational processes, monitoring standards, change controls, release management, platform reliability practices, and RTB support.
