SAIC

Production Support Analyst Senior

SAIC • $100K — $130K *
Arlington, VA 22204In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree and 9+ years of experience; Master's degree and 3+ years; additional experience may substitute for education.
  • Proven experience with incident management ticketing systems and maintaining production jobs.
  • Demonstrated ability to create Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).
  • SQL knowledge is essential; familiarity with Toad is a plus.
  • Strong problem-solving skills for technical and process-related issues.
  • Excellent communication skills for interacting with customers and team members.

Responsibilities

  • Monitor production applications, manage scheduled jobs, and handle the incident management ticketing system.
  • Respond to end-user incidents and requests or escalate to appropriate resolver groups as needed.
  • Create Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for team guidance and efficiency.
  • Collaborate with Development teams to troubleshoot incidents and investigate root causes.
  • Write SQL queries and analyze various SQL components including tables and functions.

Benefits

  • High-visibility role with potential for upward mobility.
  • Opportunity to work on a significant project supporting the Department of State.
  • Flexible work arrangement with only one day required onsite in Rosslyn, VA weekly.
  • Possibility for additional training and knowledge sharing through the creation of KBAs and SOPs.
Full Job Description
Job Description

Description

We have a project opportunity on our Department of State (DOS) TIOCA program on the Operations team. We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of upward mobility potential.

This role requires 1 day onsite in Rosslyn, VA each week.

Responsibilities/Skills:
  • Monitor the production applications, scheduled jobs, and incident management ticketing system; receive incidents and requests from end-users, analyze them, and either respond to the end user with a solution or escalate to the appropriate resolver group.
  • Assist in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues.
  • Collaborate with Development teams to troubleshoot incidents, research root causes, and provide details which can help to prioritize stories.
  • Write SQL queries and analyze tables, grants, functions, procedures, packages and triggers.

Qualifications

Required Education & Experience:
  • Bachelors and 9+ years or more experience; Masters and 3+ years; may accept additional experience in lieu of degree.
  • Experience with monitoring incident management ticketing systems and keeping production and scheduled jobs on track.
  • Experience creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).
  • Experience with SQL and Toad a plus but not required
  • Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes - both technical and process-related issues.
  • Good communication skills, both verbal and written, with the ability to discuss issues with customers and other team members.
Required Clearance:
  • US Citizenship.
  • Active secret clearance.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

About SAIC

Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
Learn more about SAIC
Size
26,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
$206 million
Founded
1969
5 Year Trend
+10.7%
Revenue
$6.8 billion
NASDAQ
SAIC
* Ladders Estimates

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