Production Support Analyst

CGI

$80K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Fundamental knowledge of HPE OS systems and related hardware.
  • Familiarity with NonStop Pathway concepts, COBOL, and SCOBOL is a plus.
  • Experience with TACL scripting and Netbatch.
  • Knowledge of Software Configuration Management solutions like RMS and Primecode for HPE NonStop servers.
  • Proficient in SQL/MP and familiar with Guardian utilities.

Responsibilities

  • Provide production support for the Integrated Wires Systems application.
  • Analyze and resolve complex problems independently.
  • Review the existing application flow and propose a migration test plan.
  • Offer technical support during Quality Assurance (QA) and User Acceptance Testing (UAT) phases.
  • Prepare production implementation plans and provide post-implementation support.

Benefits

  • Hybrid work model requiring in-office attendance twice per week.
  • Emphasis on ownership and teamwork within the company culture.
  • Opportunities for skill development and career growth.
  • Commitment to diversity and fostering an inclusive workplace.
Full Job Description
Production Support Analyst

Category: Software Development/ Engineering

Main location: Canada, Ontario, Toronto

Position ID:J0426-2700

Employment Type: Full Time

Position Description:

This role is hybrid and requires you to be at our downtown Toronto office at a minimum 2 days per week - subject to change at any time.

Your future duties and responsibilities:
• Expected to do production support of IWS(Integrated Wires Systems) application.
• Handles complex problems independently and demonstrates analytical thinking.
• Understand existing application flow with high accuracy and suggest test plan during migration of the application on newer platform.
• Provide technical support during QA & UAT phases.
• Can prepare production implementation plan and also provide post-implementation support.
• Application Knowledge on BESS would be an added advantage.

Required qualifications to be successful in this role:
• Fundamental knowledge on HPE OS systems and its hardware
• NonStop Pathway concepts, COBOL, SCOBOL, TAL (good to have)
• FUP, SCUP,DDL, Enform, Enscribe, SQL/MP, Escort (good to have)
• TACL scripting, Netbatch
• Software Configuration Management (SCM) solutions for HPE NonStop servers, such as RMS and Primecode
• MQ, Guardian utilities
• BATCHCOM, setting up calendar jobs
• OSS basics

**CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000-$130,000. This role is an existing vacancy.

#LI-BN

Skills:
  • Batch (Command) Script
  • Financial Services
  • Production Support


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