Bank of America Corporation

Production Services Specialist II

Bank of America Corporation$73K — $143K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in an application support position with hands-on experience
  • Good knowledge of Autosys
  • Strong knowledge of UNIX and Shell scripting
  • Good knowledge of SQL, Oracle, Hadoop, or similar DBMS
  • Ability to prioritize multiple issues effectively
  • Quick and independent learner
  • Continuous improvement mindset

Responsibilities

  • Monitor multiple batch processes to completion
  • Respond to alerts and resolve issues promptly
  • Create and update support documentation
  • Manage incidents and maintain communication during resolutions
  • Provide expert application support and troubleshoot issues
  • Utilize tools for reporting and updates

Benefits

  • Industry-leading benefits
  • Access to paid time off
  • Resources and support for personal impact
  • Contributions to business and community growth
Full Job Description
Job Description:

Position Summary:

Batch and Feed Management - monitor multiple batch processes to completion, investigating and resolving any issues

Alert Management - timely response, analysis, and resolution of issues identified through monitoring

Knowledge Management - create support documentation and update existing documentation

Incident Management - creation of INC in clear business language, maintaining open communication while INC is worked upon, following proper escalation channels

Application support - provide subject matter expertise to troubleshoot and resolve application issues and user inquiries including research of root cause and recommendations for preventative action

Communications - Excellent verbal/written communication skills, ability to communicate effectively with both technical and non-technical individuals

Reporting - Utilize framework tools such as ITSM, ITRS, etc. for making updates and producing reports

Required Qualifications:
  • 2+ years in an application support position with hands-on experience supporting client applications
  • Good knowledge of Autosys
  • Strong knowledge of UNIX and Shell scripting
  • Good knowledge of SQL, Oracle, Hadoop, or similar DBMS
  • Ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
  • Ability to learn quickly and independently
  • Motivation to continuously improve themselves and the environment


Desired Qualifications:
  • Ability to work in a multi-regional team.
  • Enterprise Monitoring - ITRS Geneos, Splunk, NEWS
  • Knowledge of Software Development Life Cycle
  • Working knowledge of ITIL
  • Excellent project and time management skills
  • Documentation (Confluence)
  • Financial industry experience


Skills:
  • Adaptability
  • Analytical Thinking
  • Influence
  • Production Support
  • Risk Management
  • Automation
  • Collaboration
  • Innovative Thinking
  • Result Orientation
  • Solution Design
  • Business Acumen
  • DevOps Practices
  • Project Management
  • Solution Delivery Process
  • Stakeholder Management


Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - CT - Stamford - 600 Washington Blvd (CT2561)

Pay and benefits information

Pay range

$73,600.00 - $143,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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