Job Description:Position Summary:Batch and Feed Management - monitor multiple batch processes to completion, investigating and resolving any issues
Alert Management - timely response, analysis, and resolution of issues identified through monitoring
Knowledge Management - create support documentation and update existing documentation
Incident Management - creation of INC in clear business language, maintaining open communication while INC is worked upon, following proper escalation channels
Application support - provide subject matter expertise to troubleshoot and resolve application issues and user inquiries including research of root cause and recommendations for preventative action
Communications - Excellent verbal/written communication skills, ability to communicate effectively with both technical and non-technical individuals
Reporting - Utilize framework tools such as ITSM, ITRS, etc. for making updates and producing reports
Required Qualifications:- 2+ years in an application support position with hands-on experience supporting client applications
- Good knowledge of Autosys
- Strong knowledge of UNIX and Shell scripting
- Good knowledge of SQL, Oracle, Hadoop, or similar DBMS
- Ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
- Ability to learn quickly and independently
- Motivation to continuously improve themselves and the environment
Desired Qualifications:- Ability to work in a multi-regional team.
- Enterprise Monitoring - ITRS Geneos, Splunk, NEWS
- Knowledge of Software Development Life Cycle
- Working knowledge of ITIL
- Excellent project and time management skills
- Documentation (Confluence)
- Financial industry experience
Skills:- Adaptability
- Analytical Thinking
- Influence
- Production Support
- Risk Management
- Automation
- Collaboration
- Innovative Thinking
- Result Orientation
- Solution Design
- Business Acumen
- DevOps Practices
- Project Management
- Solution Delivery Process
- Stakeholder Management
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - CT - Stamford - 600 Washington Blvd (CT2561)
Pay and benefits information
Pay range
$73,600.00 - $143,800.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.