Apple

Production Services Engineer

Apple$163K — $245K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Computer Science or related field
  • 2 years of relevant experience in a technical role
  • Proficiency in Unix/Linux shell scripting for log analysis
  • Experience troubleshooting network issues in distributed systems
  • Hands-on experience with SQL for complex data queries
  • Familiarity with version control systems like Git or SVN
  • Knowledge of containerization and orchestration technologies like Docker and Kubernetes

Responsibilities

  • Engage with customers to ensure successful onboarding and overall experience
  • Guide internal customers through large-scale design and implementation
  • Conduct software code and architecture reviews for performance improvement
  • Troubleshoot multi-tier applications to resolve issues swiftly
  • Perform detailed log analysis using Splunk or similar tools
  • File defects and ensure timely resolution tracking
  • Monitor customer experience through various stages of service

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits with a 401(k) plan
  • Employee stock purchase options at a discount
  • Reimbursement for educational expenses and tuition
  • Access to discounted Apple products and free services
  • Potential discretionary bonuses or commissions
  • Relocation assistance for eligible candidates
Full Job Description
Description

APPLE INC has the following available in Seattle, Washington. Work with customers throughout the customer lifecycle to ensure successful scoping, onboarding and experience. Provide guidance in large scale design and implementation to Apple's internal customers. Review software source code and system architectures to identify defects and performance issues. Troubleshoot large complex multi-tiered applications (Network tier/Application tier/Database tier) to timely resolution. Perform in-depth log analysis through Apple's preferred log analysis tool (Splunk). File defects and track resolution to timelines. Track customer experience from presale, onboarding and to established use.

40 hours/week. At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $163,300 - $245,800/yr and your base pay will depend on your skills, qualifications, experience, and location.

PAY & BENEFITS: Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits: https://www.apple.com/careers/us/benefits.html.

Minimum Qualifications

Master's degree or foreign equivalent in Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics Engineering or related field and 2 years of experience in the job offered or related occupation.

2 years of experience with each of the following skills is required:

Utilizing Unix or Linux shell scripting, including Bash or Korn to automate debug log analysis.

Troubleshooting network connectivity and latency issues using utilities like ping, traceroute, netstat, DNS, and telnet in a distributed system environment.

Writing complex SQL queries in databases like Postgres or MySQL for data retrieval and reporting

Utilizing Version control systems like Git or SVN for managing software development life cycle.

Using containerization technologies like Docker and container orchestration platforms like Kubernetes for packaging and running applications in virtualized environments.

Leveraging systems administration in a production environment, such as Windows, and Linux operating systems like RHEL or Ubuntu.

Utilizing CI/CD (Continuous Integration/Continuous Deployment) pipelines and tools such as Jenkins to automate distributed application deployment.

Preferred Qualifications

N/A

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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