Join us at Butler Machinery as a Product Support ManagerLocation: Rapid City, SD or Pierre, SD
Department: Service Operations - Aftermarket
Type: Exempt, Full-Time
Region Coverage: Rapid City, Pierre, Chadron, Kearney
What You'll Do- Provide support to the Service and Parts Team in your region, including travel to those stores.
- Assist with meeting metrics and attributes set by Caterpillar.
- Conduct contamination control audits, review customer surveys, and provide support to the store for ways to improve customer experience.
What You Bring- Technical/Mechanical knowledge and Caterpillar or AGCO product experience is a must.
- Proficient with supporting systems like DBS, Service Link, or other related systems preferred.
- Ability to travel an average of 2-3 nights per week to visit stores, off-site meetings, etc.
- Ability to build relationships and be self-sufficient.
- Completion of Lead Yourself of internal candidate is preferred
What We Offer- Competitive pay & profit sharing - including 10% employer retirement contributions, with an additional 5% based on profit
- Company Vehicle Benefit - You will be provided a company vehicle that will include all payments, insurance, gas for all driving needs (work or personal), and repairs
- Healthcare coverage - comprehensive medical, dental, and vision insurance
- Wellness support - wellness incentives, telehealth, and a company-funded EAP
- Growth opportunities - tuition reimbursement, training programs, and a customized onboarding experience
- Financial flexibility - SmartDollar, Legal Shield, identity protection, and HSAs
- Recognition & engagement - structured programs and feedback-driven culture
- Community impact - paid volunteer time to give back locally
Ready to Apply? 
