Job Overview

Are you ready to make your next career move to join our team as our Product Support Manager, Elevator for KONE Americas in KONE Moline, IL?

• Do you enjoy managing technical parts inquiries, identifying material solutions, and supporting product lifecycle and spare parts availability?
• Does managing internal stakeholders, supplier relationships, and cross-functional teams to resolve technical and operational challenges motivate you?
• Do you thrive in fast-paced environments where you balance customer requests, new product support, inventory analysis, and multiple concurrent priorities?
• Are you skillful with help desk platforms, data analysis tools, and systems used to support parts identification, application engineering, and inventory management?
• Do you demonstrate a passion for quality and results through effective problem-solving, process improvements, and timely case resolution?
• Are you committed to supporting operational excellence by ensuring accurate material recommendations, product support, and continuous team development?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Location of position: Moline, IL.

Job Duties
As our Product Support Manager, Elevator you will work within the KONE Spares organization to fulfill the role of Product Support Manager for assigned products. This involves coordination with the local AME and Global Spares, Supply Line, Quality, Sourcing, Engineering, Documentation and new product development teams, in which the specified products will be managed with respect to product availability, quality and cost.

You will bring 5+ years of progressive and successful experience in managing product support activities, preferably within the Elevator industry to KONE. You will use the knowledge gained through a 4-year technical degree, preferably in engineering or 6+ years work experience in Elevator Industry.

Other Listed Duties

• Manage technical support cases related to parts identification, application engineering, and spare parts inquiries through the help desk process.
• Support new product introductions, material documentation, inventory requirements, vendor coordination, and continuous improvement initiatives.

Hiring requirements

• Strong understanding of elevator and escalator parts, maintenance processes, and supplier networks.
• Ability to analyze usage, availability, and product data to support material decisions and lifecycle management.
• Excellent communication, organizational, multitasking, and cross-functional collaboration skills.

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $132,100 - $173,355. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive (60/40) based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams!*