If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Product Support Engineer II, you will provide intermediate-level technical support for our product and system prototypes. You will take a more active role in troubleshooting, product testing, and coordinating corrective actions. This role involves collaborating closely with engineering teams to ensure our products meet performance standards and customer requirements.
Responsibilities:- Provide Subject Matter Expert support to field teams and system operators, with issues encountered in the field to include writing technical procedures, service bulletins and assistance in troubleshooting
- Test/Troubleshoot systems using test equipment engineering drawings, vendor manuals, schematics, and written/verbal instruction
- Provide in-flight test, troubleshooting and training support as required
- Load and make modifications to network switch and router configurations for operational and test use as required
- Operate a broad range of computing, networking, line of sight, and beyond line of sight systems
- Identify solutions for integrating new system components into existing architecture
- Liaise between local and visiting test organizations and Colorado AbMN engineering to support testing, integration/modification and verification/validation events and provide feedback
- Act as the host and on-site subject matter expert for customers i.e. government program office, military operators, and partner agencies such as National Reconnaissance Office and Idaho National Laboratories
Qualifications You Must Have:- High school diploma or GED equivalent, and typically 2 or more years of related experience
- Higher education may substitute for relevant experience
- Basic understanding of and some experience with wireless networks, tactical communications and personal computers
- Communication and customer interface skills
- Understanding of system level maintenance of networks and communications systems
- Understanding of and some experience with a wide variety of network related tools, concepts, technologies, best practices, and security procedures including Network File Systems (NFS, GPFS, Lustre, Samba, CIFS, etc.)
- Security+ Certified• Familiar and experienced with domain network infrastructure including configuration of network switches, servers, network file servers, hypervisor hosts VMware and virtual machines
- Understanding of component integration• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
- Ability to provide onsite SME support for all customer agencies in the NW Florida area
- Must have outstanding communication and be able to establish strong customer relationships
- Ability to mentor on-site technicians• Ability to deploy outside the continental US
- Ability to meet current deployment requirements including COVID BMI restrictions
- Must be able to complete aircrew training in accordance with local and federal requirements to include: Altitude Chamber Training (Air Force Physiological Training), FAA Class II Flight Physical, Local Area Survival; Water Survival Training
- An active Secret U.S. Security Clearance is required
Qualifications We Prefer:- Experience with advanced prototype or concept product development.
- Knowledge of Aerospace and Defense industry standards and practices.
- Certification in relevant technical areas (e.g., CompTIA A+).
- Working knowledge of operating military units and logistics.
- Familiarity with the network and integration of traditional communications systems and sensors.
- Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
- Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
- Background in the Aerospace and Defense Industry, Government, or US Military.
- Leadership experience in the military or civilian organization.
Essential Functions:- Ability to sit and work at a computer for extended periods.
- Hand/finger dexterity for operating computer equipment.
- Ability to lift up to 20 lbs occasionally.
- Capability to work in an office or hybrid environment.
- Occasional travel may be required.
This posting will be open for application for a minimum of 5 days and may be extended based on business needs.
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
