Lam Research

Product Support Engineer 3

Lam Research$90K — $120K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in a technical role or 3+ years with a Master's, or a PhD with no experience.
  • Bachelor's in Mechatronics or equivalent; advanced degrees are advantageous.
  • Experience with semiconductor equipment is essential.
  • Proficient in programming languages, especially C++ and Python.
  • Hands-on experience in mechatronics and robotics is crucial.
  • Strong communication and presentation skills are required.
  • Self-motivated; able to manage tasks independently in a remote environment.

Responsibilities

  • Provide technical support to customers and users for sophisticated products.
  • Build customer trust by offering credible solutions and insights.
  • Engage with a global technical community to enhance collective expertise.
  • Act as a mentor for engineers, potentially leading training sessions.
  • Serve as primary support for specific product escalations and secondary for others.
  • Investigate and resolve complex engineering problems using theoretical methods and research.
  • Design experiments for developing new methods or improving existing processes.

Benefits

  • Hybrid work arrangements for improved work-life balance.
  • Comprehensive benefits package supporting various life stages and needs.
Full Job Description
The impact you'll make

As a Regional Product Support Engineer at Lam, you serve as the backbone of technical support for field engineers, technicians, and product support personnel in the Phoenix, AZ region. Your expertise is essential in diagnosing, troubleshooting, repairing, and debugging complex electromechanical equipment, computer systems, software, and networked or wireless systems. Your ability to respond swiftly and effectively is critical to resolving issues and ensuring the satisfaction of Lam's valued customers.

What you'll do

  • Provides support to customers and users where the product is highly technical or sophisticated in nature.
  • Develops customer confidence through credible recommendations and an understanding of the customer's perspective to support sales, service, and revenue.
  • Participates in Lam's worldwide technical community and actively shares knowledge while taking a leadership role to enhance global learning and its application.
  • Acts as a technical mentor for field and account engineers and may design or conduct training sessions.
  • Actively participates in platform field escalations, serving as primary support for Dextro and secondary support for Lam platforms across Etch, Deposition, and Clean products.
  • Wafer handling and robotics experience is required.
  • Acquires and applies engineering theories, methods, and research techniques in the investigation, troubleshooting, and resolution of technical problems.
  • Designs and conducts well-defined experiments and tests related to the development of new methods, processes, hardware, standards, or modifications to existing materials, components, software, or process specifications.
  • Owns corrective actions and follows through to ensure proper release and handoff of solutions to Technical Services and Field Process/Field Service organizations.
  • Demonstrates a highly quantitative approach and the ability to clearly articulate plans, findings, collected data, and progress updates to Lam's customers on a regular basis.


Who we're looking for

  • Requires a minimum of five years of related experience with a Bachelor's degree; or three years with a Master's degree; or a PhD with no prior experience; or equivalent work experience.
  • Bachelor's degree in Mechatronics or equivalent; Master's degree or PhD is a plus.
  • Five or more years of semiconductor equipment experience.
  • Knowledge of programming in C++ and Python.
  • Mechatronics and robotics experience.
  • Strong oral and written communication skills, including strong presentation skills.
  • Ability to work as an individual contributor in a remote setting, effectively managing tasks and priorities without direct supervision.
  • Ability to travel up to 40%.


Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

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