The Product Specialist TFF is a customer-facing role driving growth of the assigned product portfolio, ensuring successful customer technology adoption, and acting as technical escalation pathway. In this role, you will coordinate with several stakeholders (Sales & Services, Product Management, Product Development and Marketing) to build and maintain customer satisfaction by highlighting product challenges and devising & executing tactical plans to overcome them and achieve sales targets.

An essential part of this role is the active use of our CRM system (SFDC) to manage sales activities and customer interactions effectively as this tool is the foundation of our sales framework and operational sales steering, and a key enabler for this role to achieve his/her targets as well as Sartorius targets.

The ideal candidate will be located on the East Coast.

What you will accomplish together with us:

• As technical sales leader for the assigned products, drive and coordinate tactical activities to achieve sales targets in the region, working at customer sites on all aspects of assigned product and relevant applications (e.g. sales tools, demo/trial equipment, training, technical background & positioning, product presentation in offer stage)
• Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system
• Analyze SFDC data for assigned products to identify trends, generate customer insights and track sales performance, complementing such data with regular customer visits and interactions in the field
• Train salespeople to ensure high level of product knowledge is maintained throughout the Sales organization
• Partner with PD and PM to support product development and launch activities in terms of customer workflows & requirements, competitive landscape and market trends (e.g. voice-of-customer, product & market/field feedback/trends), and also recommend product changes based on evolving circumstances, product performance, customer needs and market dynamics
• Promote key messages of assigned products in conferences, through publications, presentations and participation in relevant industry organizations and networks, build relationships with KOLs in the most appropriate forums to enhance Sartorius' reputation and credibility
• Lead technical and quality escalations on the assigned products

What will convince us:

• Bachelor's degree in life sciences, engineering or related field (higher level of education is a strong plus)
• 3+ years of experience in the Biopharmaceutical industry as application specialist or scientist in product development
• Technical leadership, outstanding understanding of the technology behind the assigned products, their applications and customer workflows
• Data-driven mindset coupled with high business acumen and strong passion to demonstrate business impact
• Highly customer orientated
• Capable of building trusted, effective relationships cross-functionally, with a team player mentality
• Proven ability to work collaboratively with sales to meet business goals, including successful experience with sales enablement tools and techniques
• Excellent project management, able to plan and deliver against tight deadlines, and manage several projects at once effectively driving tactical plan deliverables, taking calculated risks when appropriate
• Excellent communication, presentation and active listening skills
• Hands-on knowledge and proactive usage of SFDC and other CRM tools
• Willing to travel up to 50% as this role is heavily focused on external customers
• Identification with our core values: Sustainability, Openness, Enjoyment

Compensation for this position will be a base salary between $95,000.00 and $140,000.00 plus bonus depending on experience and qualifications.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

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