Position Summary
As a Product Specialist at STERIS, you will drive the sales of GI Procedural products across all of Canada by being Customer facing and supporting our Account Managers in the clinical setting. The Product Specialist will provide on-going educational support for our Customers and Account Managers on the proper use, handling and clinical applications of our products. Effectively differentiate our products from the competitive products on the market.
This position covers Ontario.
What you will do as a Product Specialist
• Provide clinical support of all STERIS GI Procedural Products in Canada, educating physicians and clinical staff on the application of STERIS GI products.
• Support our Customers and Account Managers in the field in advanced (non-routine) clinical procedures
• Plan, generate and provide formal educational seminars, workshops to stimulate product interest and increase sales.
• For customer issues, identify the problem, gather all facts and data, document issues and provide immediate and ongoing communication to Director of Sales and others as directed. This may include Legal, Regulatory, Product Management, Sales and Service, Customer Support and Marketing. Draft documentation and follow-up requirements/recommendations for the customer on a timely basis.
• Provide clinical expertise and resolve customer issues by supporting and collaborating with Account Managers as required.
• Keep Endoscopy Account Managers up to date on product needs, clinical benefits and potential product problems.
• Support other departments (i.e., Marketing, Product Management) through providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programs.
• Work directly with Customer and Account Managers for the purpose of providing clinical expertise with strong emphasis on the application of STERIS procedural products via customer visits, presentations, hands-on training and communication.
• Developing Key Opinion Leader "KOL" physician relationships to advocate for STERIS procedural products.
The Experience, Skills and Abilities Needed
Required:
• Associates degree and 3-5 years' Experience providing clinical support for a healthcare industry manufacturer
• Working closely with physicians, endoscopy products preferred
• Excellent written and oral communications
• Excellent presentation skills before large and small groups
• MS Office (Word, Excel, PowerPoint)
Preferred:
• Bachelor's Degree
• Nursing degree
• Bilingual (French/English) is an asset
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
• Base Salary + Incentive Compensation Program
• Company Vehicle
• Cell Phone Stipend
• Robust Sales Training Program
• 3 weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
• RRSP Matching Program
This posting is for an existing vacancy within our organization.
Pay rate for this opportunity is $100,000. This position is incentive plan eligible.
