The Product Specialist is responsible for design, performance, reliability, and support of their product line. The ideal candidate will be a highly motivated individual with excellent communication and interpersonal skills, who is also a nimble learner, able to shift direction and multitask. Relationships must be cultivated and maintained with customers, salespeople, engineers and site operations personnel. What Will You Do? • Support sales and marketing efforts to maximize sales / market share of products • Serve as a technical subject-matter expert for the product line and primary technical point of contact for Tech Service and the Product Manager • Create and process engineering change requests (ECO/ECR) and temporary design deviations to communicate changes to product design and customer facing documentation • Improve product consistency and reduce variance and warranty claims by working across the organization to identify and resolve potential defects. • Lead value engineering efforts through engineering and CI teams • Develop and present internal and external training • Sponsor NPD efforts with engineering team • Manage warranty claims • Lead product related CAPA efforts as appropriate • Assist Product Manager in pricing decisions and contract structures • Utilize the S&OP process to ensure business needs will be met Your Physical Work Environment Will Require... • This position will require the ability to move around the production floor and investigate issues with the production equipment. • Lift up to 15 pounds. • Sitting, standing, stooping, bending and other related tasks in an office setting. • Willing and able to travel as required to meet company and project requirements (20-35%). Your Experience Should Be... Your Professional Experience Should Be... • 3-5 years of experience in sales and/or engineering and/or manufacturing • Strong interpersonal skills with the ability to work with design, field operation and maintenance personnel as required • Strong industry knowledge including an understanding of the products, customers, and competitors. • Demonstrated ability to plan and manage multiple tasks • Understanding of heat transfer, thermodynamics, fluid flow, structures, mechanics of materials Your Education Should Be... • Bachelor's degree from a four-year college or university majoring in engineering or business management. Our Benefits Package... • Compensation range: $75,000 - $95,000 annually • Paid Time Off (PTO) • Medical, Dental and Vision insurance • Employer contributions to an HSA account • Health Care and Dependent Care Flexible Spending Accounts (FSA) • Company-paid short-term and long-term disability coverage • Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage • Up to two weeks of paid family leave • 401k retirement savings plan including a company match