Job DescriptionWho You'll Work WithThis position reports to the Product Quality Engineer team within the Engineering organization. This role offers opportunities to collaborate with Engineering, New Product Engineering, Failure Analysis/Repair, Contract Manufacturers, Arista Manufacturing, Account teams, and Arista customers.
What You'll Do - Maintain full accountability for hardware quality across the entire product lifecycle, from initial design and prototyping (inception) through manufacturing, deployment, and eventual decommissioning (end-of-life).
- Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.
- Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.
- Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.
- Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
- Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debugging specific field RMAs.
- Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
- Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.
- Publish external-facing Failure Analysis Reports to Arista Support teams.
- Oversee the set-up of new products into Failure Analysis operations.
- Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory
- Provide support to Arista Account Teams by analyzing, publishing, and presenting failure analysis data for key customers.
- Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.
Qualifications- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field
- Experience in high-tech manufacturing (preferably networking equipment)
- Experience working with contract manufacturing partners
- Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
- Broad knowledge of test, diagnostics, failure analysis, and debug techniques
- Foundational knowledge in quality and reliability performance metrics
- Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
- Basic understanding of ERP systems and supply chain concepts
- Self-starter who has the ability to handle multiple tasks in a fast paced environment
- Ability to influence and motivate internal and external partners
- Strong communication and presentation skills
- Experience in Failure Analysis, Service, and Repair Operations a plus
- Ability to analyze data through high level visual summaries, trends and patterns
Compensation InformationThe new hire base pay for this role has a pay range of $120,000 to $178,000.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista's Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
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