The ProductPartnership Lead is directly responsible for oversight of the quality delivery and the smooth integration of partner products into the G Adventure product and operational model. The role ensures that all Product requirements, operational responsibilities, branding and quality customer experience are met in the delivery of services. They must be aware of all product requirements, read all participant evaluations and proactively identify trends with key stakeholders in the regions and ensure a remediation plan is in place. They will be the partner representative within the company, and the consummate expert of the partnership. They will work directly with our partners as the product & operations representative and manage all communications promptly and professionally. Key Duties & Responsibilities Partnership and Stakeholder Collaboration • Serve as the primary liaison between the company and its partners, ensuring mutual representation and alignment. • Collaborate with the Partnerships team (Brand and Marketing) to drive partnership success and shared goals. • Proactively communicate changes, updates and action plans with partners to enhance the customer experience. • Coordinate with Global Tour Staff management to equip staff with the tools and information needed to deliver exceptional trip experiences. • Collaborate with internal stakeholders to plan and execute product improvement and development initiatives, managing timelines and deliverables. • Communicate product updates and improvement plans to partner organizations to maintain alignment. Timeline, Data Documentation Requirements • Oversee data loading processes to ensure accuracy, integrity, and timely delivery between organizations. • Ensure compliance with partner supply chain requirements and contractual obligations, including managing partner-requested audits and communicating results and resolutions. • Serve as liaison for software development needs, advocating for enhancements that support the operational delivery of product requirements. Product & Operational Quality Assurance • Ensure the consistent delivery of trip standards and brand guidelines across all partnership trips. • Analyze trip evaluations to identify trends and patterns that impact the customer experience and recommend corrective actions. • Partner with regional Operations, Buying, Tour Staff management and Customer Solutions to ensure trips meet PRD requirements, trip design and quality standards. • Collaborate with Product teams to update trip details in response to operational needs and changes. • Review field-requested product changes and communicate updates to relevant stakeholders. Health, Safety and CIM • Support the management and communication of CIM processes. • Collaborate with internal and external stakeholders to coordinate communications related to safety, security, CIM, and trip cancellations. Skills & Experience • 6+ years of relevant travel sales, product and/or operations experience. • Superior knowledge of the global tourism market. • Commitment to a high level customer service experience. • Proven ability to build and implement processes. • Exceptional communication skills with both internal and external forms. • Proven experience in administrative and project management. • Exceptional writing and proofing skills. • Experience with the Buying, Product and Operations cycle and process. • A team player that understands how to collaborate and build strong relationships. What Do We Offer You? • Competitive Total Rewards Package, including exclusive travel perks! • Additional days off, including on your birthday! • Vacation time for you to recharge • Enhanced Parental Leave • Meaningful Employee Recognition Program • Learning and Growth Opportunities • Employee Resource Groups *Applicable based on location*