USAmeriBancorp

Product Owner, Digital & Assisted Channels

USAmeriBancorp • $90K — $130K *
New York, NY 10025In-Person
Finance & Insurance
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years of product management or digital experience roles
  • Proficient in optimizing digital customer journeys
  • Strong analytical skills to derive actionable insights
  • Effective cross-functional collaboration and stakeholder management
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office applications

Responsibilities

  • Develop and manage the product roadmap aligning with strategic objectives
  • Own and enhance the end-to-end digital customer journey
  • Define and track KPIs using data-driven insights
  • Lead product delivery using Agile practices
  • Collaborate cross-functionally to meet compliance and business needs
  • Monitor product performance, resolve issues, and capture best practices

Benefits

  • Opportunities for professional development and growth
  • Cross-functional collaboration across various departments
  • Exposure to cutting-edge product management practices
  • Potential for innovation-driven workplace culture
  • Supportive of regulatory and compliance-related learning
Full Job Description
Responsibilities include but are not limited to:
  • Develop and manage the product roadmap, translating strategic objectives into prioritized requirements while balancing customer experience, business goals, risk, and operational needs.
  • Own and optimize end-to-end digital customer journeys (acquisition through activation), identifying friction points and improving conversion, usability, and overall experience.
  • Define and monitor KPIs (e.g., conversion, onboarding completion, activation, retention), leveraging data, customer insights, and experimentation (A/B testing) to drive continuous improvement.
  • Lead product delivery through Agile practices by partnering with Technology and Design, managing the backlog, and ensuring high-quality execution and post-launch optimization.
  • Collaborate cross-functionally with business, Risk, Compliance, Marketing, Operations, and Analytics to ensure solutions meet regulatory and organizational requirements.
  • Monitor live product performance, proactively resolve issues, and ensure ongoing alignment with governance standards while capturing insights and best practices for future enhancements.


Required Skills:
  • Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
  • Be an expert with respect to the competition.
  • Demonstrate the ability to interact and cooperate with all company employees.
  • Excellent written and verbal communication skills.
  • Expertise using Microsoft Office applications.
  • Ability to handle multiple priorities simultaneously.

Required Experience:
  • High School Diploma or GED equivalent and a minimum of 3 years of experience in product management, product ownership, or digital experience roles.
  • Experience managing digital customer journeys and optimizing performance metrics.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Experience working cross-functionally with technology, business, and operational teams.
  • Excellent communication and stakeholder management skills.

Preferred Experience:
  • Experience in financial services, digital banking, lending, or customer onboarding.
  • Familiarity with regulatory and compliance considerations (e.g., lending, onboarding, or digital banking).
  • Experience working in agile or iterative development environments.
  • Bachelor's degree in Business, Finance, Analytics, or a related field.

About USAmeriBancorp

Valley National Bancorp, doing business as Valley Bank, is a regional bank holding company headquartered in Wayne, New Jersey with approximately $42 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 230 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, and Queens, as well as Long Island, Florida, and Alabama. Valley Bank holds approximately $29 billion in assets. ,Valley Bank is one of the largest commercial banks headquartered in New Jersey.
Learn more about USAmeriBancorp
Industry
Legal & Accounting
* Ladders Estimates

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