Remote-Hybrid (Locations): All Locations, TX / Indianapolis, IN (Indy)Primary Purpose and Function: The
Product Owner, Billing & Payments is responsible for owning and evolving the
billing, invoicing, payments, and financial workflows within the LineLeader
Manageplatform.
This role serves as the
domain expertfor tuition billing, subsidies, invoicing, payment processing, reconciliation, and financial accuracy. The Product Owner partners closely with engineering, product management, finance, customer operations, and external payment providers to ensure that LineLeader's billing and payments infrastructure is
reliable, scalable, compliant, and easy to use for both families and operators.
The Product Owner brings the product roadmap to life by translating strategic initiatives into clear, prioritized, and well-defined work for the Agile development team.
Responsibilities:Product Ownership & Delivery- Provide clear vision and day-to-day direction to the Agile development team for billing and payments initiatives
- Own the billing and payments backlog, ensuring work is prioritized based on customer impact, platform risk, revenue integrity, and strategic goals
- Write, refine, and maintain high-quality user stories, acceptance criteria, and functional requirements
- Ensure all requirements are clear, testable, accurate, and aligned with broader platform standards
- Lead backlog grooming and iteration refinement for billing and payments workstreams
- Ensure the development team always has an adequate amount of prepared work to execute against sprint goals
Billing & Payments Domain Expertise- Serve as the internal subject-matter expert for:
- Tuition billing and invoicing
- Payment processing (card, ACH, etc.)
- Subsidies & third party payers
- Payment Reconciliation
- Collaborate with external payment vendors and internal technical teams to manage dependencies and delivery sequencing
- Support planning and execution of payment-related releases, upgrades, and risk-reduction initiatives
Quality, Risk & Reliability- Actively identify and help mitigate risks related to billing accuracy, payment processing, and customer trust
- Collaborate with QA to ensure strong test coverage for billing and payments scenarios
- Support incident response, root-cause analysis, and remediation planning for billing or payments issues
- Help define and improve operational metrics related to payment success, error rates, and system reliability
Cross-Functional Collaboration- Work closely with Product Manager to align billing and payments execution with the broader product roadmap
- Partner with Engineering to understand technical constraints, dependencies, and architectural considerations
- Collaborate with Customer Support, Professional Services, and Finance to ensure solutions meet real-world operational needs
- Communicate clearly and proactively with stakeholders on progress, risks, and delivery timelines
Agile & Continuous Improvement- Champion Agile/Scrum best practices within the team
- Continuously evaluate and improve how billing and payments work is planned, delivered, and supported
- Stay informed on trends in SaaS billing, payments, and platform reliability
Requirements:- 2+ years of experience in a Product Owner or similar role
- 2+years working in an Agile/Scrum environment
- Strong experience owning or supporting billing, payments, or financially critical systems
- Solid technical foundation and ability to work effectively with engineering teams
- Familiarity with QA practices and testing strategies
- Understanding of application architecture and systems integrations
Preferred Qualifications- Experience with SaaS billing or payment platforms
- Prior experience working with payment processors or financial workflows
- Background in fintech, payments or high-volume transaction systems
