About the RoleThe Product Operations Lead will be the strategic right-hand and multiplier for the VP of Consumer Payments (CP) and squad leaders. Embedded inside our highest-leverage product vertical, your mission is to co-lead the crystallization, communication, and execution of the team's long-term strategy. You will ensure proper operational excellence and accountability across squads, while driving alignment on major cross-functional topics with the company's senior stakeholders.
This role is built for a highly independent, intellectually curious operator who possesses sharp business sense and thrives in high-ambiguity environments. You are the master weaver who brings structure to chaos without introducing corporate bureaucracy. You will own the operational rhythm of the team-from roadmap summits to OKR architectures-while figuring out how to operationally maximize cutting-edge levers like multi-product collaboration and advanced AI integration.
Responsibilities- Partner directly with the VP of Consumer Payments and squad leaders to translate broad strategic visions into crisp, high-impact presentations and clear organizational directions for internal and external stakeholders.
- Co-lead alignment on massive, complex strategic topics across internal leaders. Key immediate tracks include.
- Scaling the maximum possible use of AI tools across our pipelines while tightly interfacing with the AI engineering team and remaining deeply fraud and compliance-conscious.
- Designing and operationalizing workflows that allow seamless multi-product feature interaction.
- Partner closely with Data Analytics and User Research teams to uncover hidden user opportunities, land key product discoveries, and turn raw data into structured, actionable business decisions.
- Continually audit and optimize day-to-day operations (high-leverage meetings, ClickUp architectures, documentation) to inject speed and visibility-focused strictly on execution, avoiding process for the sake of process.
- Co-drive the framework for OKR setting, tracking milestones, and orchestrating the periodic Roadmap Summits to keep cross-functional dependencies fully aligned and delivery on plan.
Requirements- Proven experience operating in fast-growing, hyper-scaling startup environments. You are deeply hardworking, resilient, and focused on execution.
- Ability to operate with complete independence, add immediate clarity inside highly ambiguous environments, and make sound, data-backed operational trade-offs.
- Strong capability for data analysis and structured thinking. You are highly organized in how you approach problems and can seamlessly read, synthesize, and leverage metrics.
- Elite stakeholder management skills. You can comfortably guide, influence, and align diverse, cross-functional teams (Engineering, Product, Compliance, Finance) without relying on direct authority.
- Familiarity managing agile product-management tools (e.g., ClickUp, Jira, Notion) and modern tracking frameworks (OKRs / Roadmaps).
- Curious about modern technology trends. Experience or clear understanding of how to operationalize AI, automation, or scalable financial product workflows is highly valued.
- 100% fluent in both English and Spanish is required, as you will host meetings and build executive reporting for global cross-functional leadership.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
