Product Operations and Enablement Manager
Are you passionate about creating operational excellence and enabling innovation at scale?
Can you bring structure to complexity, align cross-functional teams, and turn insights into meaningful business outcomes?
About the RoleThe Product Operations & Enablement Manager will help drive operational excellence across the Global Product organization while partnering closely with Innovation. In this role, you will design scalable processes, improve visibility across product and innovation portfolios, and enable teams with frameworks, tools, and communications that support effective planning, execution, and decision-making.
Responsibilities- Own and optimize the product management tool stack, including roadmap practices, standards, and adoption across teams
- Standardize product development processes where an enterprise approach adds value while preserving flexibility across product contexts
- Define and report operational and enterprise metrics that show product team effectiveness and efficiency
- Partner with Innovation to implement frameworks, templates, and tools that support portfolio visibility, planning, governance, and execution
- Track innovation initiative progress, surface risks and dependencies, and connect outcomes to leadership priorities
- Create executive-ready communications that translate product and innovation work into clear business updates
- Manage operating cadences such as portfolio reviews, status reporting, risk management, decision logs, and escalation routes
- Connect product strategy to execution across Product, Engineering, Marketing, Sales, Global Product Operations, and Innovation
Requirements- 5+ years in product operations, product management, business operations, or a related field
- Experience designing and implementing scalable processes that improve team efficiency
- Strong analytical skills with the ability to organize and interpret quantitative and qualitative product data
- Excellent written and verbal communication skills, including stakeholder-ready narratives
- Experience managing product tools such as Aha!, Jira, Pendo, Productboard, or similar
- Ability to work cross-functionally and influence outcomes without direct authority
- Comfort with ambiguity and matrixed organizations; able to structure early-stage or fast-moving work
- Experience with AI-assisted workflows, rapid experimentation, or design thinking
Work in a Way That Works for YouWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Primary Location Base Pay Range: Home based-New York $115,400 - $192,200. If performed in New York City, the base pay range is $125,900 - $209,700.If performed in Rochester, NY, the base pay range is $104,900 - $174,700.U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
