Paddle

Product Marketing Lead, Experience

Paddle$100K — $120K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of product marketing experience, specifically in complex technical fields like AI or FinTech.
  • Proven track record in executing successful product launches across multiple channels.
  • Strong skills in customer discovery, segmentation, and strategic storytelling.
  • Ability to distill complex information into clear, actionable messaging.
  • Comfortable interacting with both technical and commercial stakeholders without formal authority.
  • Broad understanding of product lifecycle, measurement, and customer advocacy strategies.
  • Experience leveraging AI or automation tools to enhance marketing processes.

Responsibilities

  • Conduct research and engage with customers to gather valuable market insights.
  • Craft compelling positioning, messaging, and product narratives that address market needs.
  • Manage end-to-end high-impact product launches, from strategy to execution and evaluation.
  • Develop comprehensive go-to-market plans targeting key audience segments and channels.
  • Collaborate with Product and Engineering to influence product direction and enhance customer experience.
  • Provide necessary resources and training to Sales and Customer Success teams for effective customer engagement.
  • Utilize competitive insights to inform marketing strategy and differentiate offerings.
  • Establish success metrics for customer engagement and suggest data-driven growth opportunities.

Benefits

  • Opportunity to lead and shape product marketing strategy in a dynamic environment.
  • Collaborative culture with access to senior leadership and cross-functional teams.
  • Potential for career growth within a high-impact product group.
  • Access to the latest tools and technologies, including AI-driven marketing solutions.
  • Focus on continuous learning and performance improvement in the marketing field.
Full Job Description
The Role

As Product Marketing Lead, Experience, you will own product marketing for the Experience product group. Reporting to the VP of Product Marketing, you will turn customer insight into positioning, go-to-market plans, and measurable customer and business impact. You will work across Product, Growth, Revenue Marketing, Sales, Customer Success, and Brand, while partnering with the senior leadership team on broader company positioning and category strategy.

What you'll do
  • Build customer and market insight through research, customer conversations, usage signals, competitive intelligence, and commercial feedback.
  • Define positioning, messaging, segmentation, proof points, and the product story to address the problem space the product addresses.
  • Lead high-impact launches from early strategy through readiness, channel activation, adoption, advocacy, and learning.
  • Build focused go-to-market plans across the channels that matter, with clear audiences, owners, trade-offs, and measures.
  • Partner with Product and Engineering early enough to influence the product roadmap, priorities, onboarding, packaging, proof, and the customer experience.
  • Equip Revenue Marketing, Sales, Customer Success, Support, and partners with the stories and tools they need to create customer value.
  • Bring competitive and market insight into product and go-to-market decisions, and identify opportunities to sharpen differentiation.
  • Set objectives and measures for customer adoption, retention, and commercial impact. Make practical recommendations using data and opportunity sizing to highlight the business and customer opportunity.
  • Use AI to improve research, synthesis, analysis, workflow automation, and product marketing quality, with strong judgement and verification.


We'd love to hear from you if you are
  • A track record of bringing complex, technical, platform, developer, AI or FinTech products to market.
  • Experience leading multiple high-impact launches across channels showcasing measurable results.
  • Strong customer discovery, segmentation, positioning, storytelling, and product context.
  • The ability to simplify complexity without losing accuracy or credibility.
  • Comfort working with technical and commercial audiences and influencing across functions without formal authority.
  • Range across launches, adoption, lifecycle, enablement, measurement, competitive insight, and customer advocacy.
  • Examples of using AI, agents, or automation to improve speed, quality, or insight.


About Paddle

Paddle is a London-based technology company that provides a platform for software companies to sell their products globally. The company's platform handles payments, subscriptions, and licensing for software companies, allowing them to focus on building their products. Paddle's platform is used by over 2,000 software companies, including Sketch, Framer, and Unbounce. The company has raised over $93 million in funding from investors such as FTV Capital, Kindred Capital, and Notion Capital.
Learn more about Paddle
Size
200 employees
Industry
Founded
2012

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