JP Morgan Chase & Co.

Product Manager, Vice President - Manage & Service

JP Morgan Chase & Co.$150K — $180K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in product management or related field
  • Deep understanding of the product development life cycle, design, and data analytics
  • Proven ability to oversee product life cycle activities from discovery to value management
  • Track record of simplifying complex problems into actionable priorities
  • Excellent communication skills for conveying complex ideas clearly
  • Strong collaboration skills across various teams

Responsibilities

  • Develop product strategy and vision that delivers customer value
  • Manage market research to integrate customer solutions into product roadmap
  • Maintain a product backlog aligned with strategic goals
  • Track key success metrics for cost, features, and reliability
  • Drive product vision to reduce call volume and enhance digital services
  • Translate company objectives into actionable team goals
  • Analyze performance metrics to drive iterative product improvements
  • Collaborate with cross-functional teams to influence product priorities

Benefits

  • Opportunity to lead impactful product initiatives
  • Work with cross-functional teams for collaborative growth
  • Access to state-of-the-art tools and resources
  • Potential for direct influence on product strategy
  • Engagement in a customer-centered environment
Full Job Description
JOB DESCRIPTION

We're hiring a Product Manager for a new Manage & Service team. In this role you will be a product leader committed to building scalable self-service capabilities across channels to help customers get set-up, resolve issues, and maintain customer confidence regarding account security.

As a Product Manager, Vice President in Manage & Service, you will lead and own key parts of the Chase customer lifecyclefrom Day 0 onboarding and setup, through service and issue resolution, to ongoing account security. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier customer experiences. With a strong commitment to scalability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

  • Develops a product strategy and product vision that delivers value to customers
  • Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
  • Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
  • Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
  • Drive the product vision and roadmap for key servicing capabilities to drive call volume reduction and improve digital servicing ratio
  • Translate company objectives into actionable team goals and ensure strategic alignment between Channels org and lines of business objectives
  • Improve product performance by analyzing experiment results, metrics, and insights and plan clear iterative enhancements
  • Partner with your quad (Design & Content, Data & Analytics, Technology) and collaborate across teams to influence priorities and build out your roadmap

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in product management or a relevant domain area
  • Advanced knowledge of the product development life cycle, design, and data analytics
  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • Proven track record of turning complex problems and ambiguity into clear roadmap priorities and measurable impact
  • Excellent written and verbal communication skills with the ability to translate complexity into direction across teams
  • Strong cross-functional collaboration skills

Preferred qualifications, capabilities, and skills

  • Demonstrated prior experience working in a highly matrixed, complex organization

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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