Job DescriptionAs a Product Manager, you will drive the vision, strategy, and delivery of AI-powered solutions that transform employee service experiences across Oracle. This role focuses on Smart Contact Center AI and Collaboration AI capabilities that enable more efficient interactions between employees, service teams, and business stakeholders through intelligent automation, virtual assistants, agent assist technologies, knowledge discovery, workflow orchestration, and conversational AI.
You will work across enterprise service organizations, technology teams, and key business stakeholders to identify opportunities where AI can improve employee productivity, reduce service friction, accelerate issue resolution, and enhance operational effectiveness. The role requires balancing strategic planning with hands-on product execution, translating business needs into scalable AI-enabled solutions, and ensuring successful adoption and measurable business outcomes.
Success in this role requires strong product management expertise, a deep understanding of enterprise AI technologies and user experience design, and the ability to influence cross-functional teams in a highly matrixed environment. You will help shape Oracle's internal AI enablement strategy while delivering solutions that create meaningful value for employees and service organizations worldwide.
ResponsibilitiesKey Responsibilities- Define and execute product strategy, roadmap, and priorities for Smart Contact Center AI and Collaboration AI capabilities supporting Oracle employees and enterprise service organizations.
- Identify opportunities to improve employee service experiences through conversational AI, virtual assistants, intelligent routing, agent assist solutions, knowledge retrieval, workflow automation, and AI-powered collaboration tools.
- Partner with service operations, business leaders, technology teams, and other stakeholders to gather requirements, prioritize investments, and align product outcomes with organizational objectives.
- Translate business challenges and user needs into clear product requirements, user stories, success metrics, and implementation plans.
- Lead cross-functional product development efforts from concept through deployment, adoption, and continuous improvement.
- Drive AI enablement initiatives that help employees leverage emerging AI capabilities effectively, responsibly, and at scale.
- Define and monitor key performance indicators, including adoption, user satisfaction, productivity gains, service efficiency, automation rates, and business impact.
- Collaborate with engineering, architecture, data science, UX, and operations teams to deliver scalable, secure, and reliable AI solutions.
- Evaluate emerging AI technologies, industry trends, and best practices to identify opportunities for innovation and continuous enhancement.
- Develop business cases, investment recommendations, and executive communications to support product decisions and roadmap priorities.
- Champion user-centric design principles and ensure solutions meet employee needs while aligning with enterprise governance, security, and compliance requirements.
- Support change management, stakeholder engagement, training, and adoption activities to maximize the value and utilization of AI-powered solutions.
- Foster strong partnerships across enterprise service teams to drive alignment, knowledge sharing, and successful product outcomes.
Preferred Focus Areas / Expertise- Generative AI and conversational AI
- Contact center modernization and intelligent service operations
- Collaboration platforms and productivity tools
- Enterprise workflow automation
- Knowledge management and AI-powered search
- Employee experience and service delivery transformation
- Product analytics and outcome measurement
- Cross-functional stakeholder management and executive communication
QualificationsUS: Hiring Range in USD from: $82,500 to $209,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
