Plaid's Consumer team owns all of Plaid's consumer facing surfaces. This includes Link, Plaid's flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid's revenue. We're also building out Plaid's first B2C product, which is an exciting, 0-1 space for us. Both areas are top business priorities.
ResponsibilitiesAs the Plaid Account PM, you will own everything related to the consumer identity on Plaid. This includes:
- User authentication (UX and risk models)
- Launching a surface for users to manage their connections and permissioning with various applications. This spans across both traditional fintech and agentic fintech.
- Leading company-wide workstreams around establishing a first party relationship with consumers
- Roadmap around creating deeper and richer network of consumer profiles on Plaid
Define the roadmap for sign up for quarterly / half year goals and partner with cross-functional team to hit them
- Drive prioritization and execution (build, measure, iterate)
- Identify opportunities through consumer feedback and staying close to our data / dashboards
- Partner with cross-functional team (design, research, data science, ML, legal, and compliance) to do all of the above
Qualifications- 5+ years of building product at consumer-facing companies
- You have evolved your company's user authentication stack from simple 12 complex, and can speak knowledgeably about how you made key product decisions accounting for the various tradeoffs involved
- The changes you personally launched have driven meaningful outcomes at B2C companies
- You have significant experience with growth-adjacent work, involving UX and ML changes
- You have successfully led workstreams that involved aligning large groups of stakeholders
Other things that matter- You thrive in a culture of high ownership, velocity, and throughput, and speak your mind regardless of level
- You have a track record of scrappily developing clear perspectives in areas of ambiguity
- You have a strong opinion on both UX and data
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
