Job DescriptionAbout the role:We're looking for a Product Manager with 1-3 years of experience to help define, build, and improve products that deliver meaningful value to customers and the business. You'll work on a team that consists of 3 PMs (including yourself), designers, and a growing engineering team - and will work cross-functionally with all. On a daily basis you may also engage with marketing, sales, and customer-facing teams to identify problems, prioritize opportunities, and ship solutions.
This role is ideal for someone who is curious, analytical, customer-focused, and eager to grow their product skill set across the full product lifecycle. Strong interest in the theater world or experience in Ticketing/E-Commerce is a huge plus!
What you'll do:Product Discovery & Strategy
- Partner with stakeholders to understand customer needs, business goals, and market opportunities
- Conduct customer research through interviews, surveys, usability testing, and data analysis
- Translate insights into clear problem statements, hypotheses, and product opportunities
- Contribute to product strategy, roadmaps, and goal-setting (OKRs, KPIs, etc.)
Execution & Delivery
- Own the definition and delivery of product features from concept through launch
- Write clear product requirements and acceptance criteria
- Prioritize work using structured frameworks (e.g., impact vs. effort, RICE, etc.)
- Collaborate closely with engineering to scope, plan, and deliver high-quality solutions
- Participate in sprint planning, stand-ups, reviews, and retrospectives
Cross-Functional Collaboration
- Work with design on user flows, wireframes, and UX decisions
- Partner with marketing and sales on launches, positioning, and go-to-market plans
- Collaborate with customer support and success teams to identify pain points and opportunities
- Communicate product updates, decisions, and tradeoffs to stakeholders
Measurement & Iteration
- Define success metrics and track product performance post-launch
- Analyze qualitative and quantitative data to evaluate impact and inform next steps
- Gather feedback and iterate to improve usability, adoption, and outcomes
- Identify and help address bugs, edge cases, and usability issues
QualificationsRequired:- 1-3 years of experience in a Product Manager, Associate PM, or similar role
- Experience working with cross-functional teams (engineering, design, stakeholders)
- Strong written and verbal communication skills
- Ability to break down complex problems into clear, actionable requirements
- Comfort using data to inform decisions (basic analytics, metrics, dashboards)
- Strong organizational skills and attention to detail
Really Nice to Have:- A passion for the arts and/or experience in the theater world
- Experience in SaaS or Ecommerce
Nice to Have:- Experience with Agile / Scrum product development
- Familiarity with tools like Jira, Confluence, Figma, Mixpanel, or similar
- Exposure to customer research methods and usability testing
- Experience supporting product launches or feature rollouts
- Background in SaaS, consumer products, or digital platforms
Additional Information 
