What will your primary responsibilities look like?
• Identify and validate market issues and customer pain points by collecting internal and external stakeholder input, performing market research, customer interviews, focus groups, analyzing user data and using other methodologies.
• Understand the competitive landscape and solutions to differentiate the product offering.
• Have a deep understanding of the customer base and market segmentation as well as user personas to align the product offer with the go-to-market strategy
• Write business cases and define success criteria and KPI's for proposed product enhancements and features.
• Prioritize projects based on business goals, ROI, market demand, customer insights and other factors.
• Establish and maintain the product roadmap in alignment with product strategy and vision.
• Work with key stakeholders to define the requirements, design and features of the products to be developed.
• Plan and coordinate with the product marketing team the product launches and releases by clearly defining positioning and value to customer.
• Track and analyze success KPI's for all delivered products and features and derive potential improvements for future enhancements.
• Support the costumer success team for product inquiries and training as well as communication around the product roadmap and vision.
• Work closely with internal stakeholders to explain the benefits of the proposed products, obtain consent/buy-in and inform them of the key milestones and deliverables.
• Work closely with product owners and tech leads in defining and prioritizing the product backlog.
• Work closely with UX designers to ensure a delightful user experience.
• Explain the market problems, the proposed solutions and business context to empower the development team.
• Identify and track customer usage and behavior regarding key functionalities and product performance.

What elements of your professional background will be necessary and valuable in this role?
• Bachelor's Degree or higher required.
• A minimum of 5 years in Product Management in the Software Technology Industry.
• Proven track record in identifying and analyzing market problems and customer needs and be able to translate those needs into digital products.
• Experience with interviewing customers, testing, and understanding their business processes and objectives to be successful.
• Experience with messaging and evangelism with customers.
• Experience in leveraging data and market research to identify issue and opportunities and build decisions based on facts and data.
• An eye for design and experience in User Experience (UX) Project Management and Agile methodology (SCRUM).
• Familiarity with AI capabilities and experience with AI powered solutions.
• Experience with Pragmatic Framework.
• Experience with data analysis.
• Fluency in spoken and written English.

What are the assets that would make you stand out?
• Inquisitive, analytical personality, innovative, open-minded, dares to think differently and ask questions.
• A natural leader who can motivate a team based on their passion for the customer.
• Knowledge of Procurement processes, preferably within the public or semipublic sector, is an asset.
• Multi-tasker, highly flexible for shifting priorities, and taking on various projects at various stages and can work all in parallel. A start-up mindset fits well here, especially with the company rapidly evolving.

Thank you for your interest in SOVRA. However, only selected candidates will be contacted.