As a Product Manager at Lender Toolkit, you will be a crucial part of our product development team, driving the vision, strategy, and execution of our mortgage software solutions. You will be hands-on and in the weeds on a regular basis. To be successful, youll collaborate with cross-functional teams, customers, and stakeholders to define and prioritize features, ensuring the delivery of high-quality products that meet market needs and exceed customer expectations.
What Youll Own- Define and maintain product roadmaps, backlogs, and priorities in alignment with strategic objectives.
- Collaborate with stakeholders to gather requirements and translate them into clear, actionable user stories with well-defined acceptance criteria.
- Lead Agile ceremonies including sprint planning, reviews, and retrospectives.
- Serve as the voice of the customer, ensuring product features deliver value and solve real-world problems.
- Create wireframes, mockups, and clickable prototypes to validate ideas with customers before development begins.
- Conduct usability testing and apply findings to improve workflows inside Encompass and our standalone tools.
- Contribute to technical design discussions for Encompass integrations and plugins.
- Work directly in technical details: review API specs, write or read basic queries, and evaluate feasibility and tradeoffs with engineers.
- Monitor product performance and user feedback to inform iterative improvements.
- Partner with QA and development teams to ensure timely and high-quality releases.
- Communicate product updates and milestones to internal and external stakeholders.
- Partner with Engineering to identify where AI and automation can improve our products and our customers workflows and define clear success metrics and acceptance criteria for AI-powered features.
- Work with Security and Compliance to ensure new features meet lender compliance and data privacy requirements, including our ISO/IEC 42001 AI governance standards.
- Maintain clear, up-to-date documentation, backlogs, and work items in Azure DevOps.
- Live our #teamplayer value and complete other duties as assigned.
About You- Bachelors degree in business, Computer Science, or related field. Commensurate experience will be accepted in lieu of a degree.
- 5+ years of product experience in the mortgage software industry, tech industry, or a related field.
- Ability to analyze issues at a root level and identify solutions to prevent the issues in the future.
- Proven track record of successfully launching and managing software products from ideation to market adoption.
- Strong analytical skills, with the ability to interpret data and trends, translating them into actionable product strategies.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Experience working in a remote environment, demonstrating self-motivation, discipline, and effective time management skills.
- Knowledge of agile development methodologies and tools (Azure DevOps preferred).
- The ability to recognize and act on changing priorities.
- Continuous learning mindset and excitement to utilize AI resources to improve work.
Nice to Have - 3+ years of knowledge of the ICE Mortgage Technology Encompass platform/ mortgage industry, preferred.
- Deep understanding of mortgage industry processes, compliance requirements, and software solutions, and their application to a general production workflow.
- Experience defining requirements for AI or automation features a plus.
- Hands-on experience building AI tools a plus.
Tech Stack - Teamwork Project Management
- PowerTools® and Automation
- Frontier AI models and agentic tools; we adopt new capabilities quickly and often
Perks and Benefits - Remote Work: No daily commute, no traffic.
- Comprehensive Benefits: Medical, Dental, Vision and more to keep you and your family healthy. Free tiers of Medical and Dental for all employees, plus coverage starts day one so there is no waiting.
- Discretionary Time Off (Use it when you need it) & 12 Paid Holidays
- Wellness initiatives: Bi-Weekly Meditation, Group Challenges, and More!
- Power Coin Rewards System: Opportunity to Earn Points in exchange for gift cards, experiences, travel, and more!
#BS-1
The pay range for this role is:
120,000 - 140,000 USD per year (Remote (United States))
